Property Manager – Airbnb & Short-Term Rentals

Location: South Africa

Salary Range: 900 - 2500 USD

Role Description:

The Property Manager for Airbnb and Short-Term Rentals is responsible for overseeing the day-to-day operations, guest experience, and maintenance of vacation rental properties. This role ensures that each property is consistently clean, well-maintained, and meets the highest standards for guest satisfaction. The ideal candidate is detail-oriented, highly organized, and has experience in hospitality, customer service, and property management within the short-term rental industry.

Key Responsibilities:

Manage a portfolio of Airbnb and short-term rental properties from listing to check-out.
Ensure timely and professional communication with guests before, during, and after their stay.
Coordinate cleaning crews, maintenance staff, and third-party vendors to ensure properties are clean, functional, and guest-ready.
Monitor guest reviews and respond promptly to issues or feedback to maintain high ratings and Superhost status.
Oversee check-in/check-out processes, including smart lock systems or key exchange procedures.
Conduct regular inspections of properties to ensure they meet quality and safety standards.
Maintain inventory of property supplies (linens, toiletries, etc.) and replenish as needed.
Create and optimize listings on Airbnb and other booking platforms (VRBO, Booking.com, etc.) with high-quality photos, descriptions, and pricing strategies.
Implement dynamic pricing strategies to maximize occupancy and revenue.
Ensure compliance with local regulations, licenses, and tax requirements.
Manage calendars, avoid double-bookings, and coordinate with booking platforms.

Qualifications:

Proven experience (2+ years) managing short-term rental properties or working in hospitality/property management.
Strong knowledge of Airbnb and other short-term rental platforms.
Excellent communication and customer service skills.
Highly organized and capable of multitasking in a fast-paced environment.
Ability to handle urgent issues calmly and professionally.
Tech-savvy; comfortable using Airbnb, property management software, messaging tools, and pricing automation tools.
Availability to respond to guest inquiries and issues during evenings/weekends when necessary.
Valid driver’s license and reliable transportation (if managing properties on-site).

Preferred Skills:

Experience with dynamic pricing tools (e.g., Beyond Pricing, PriceLabs).
Familiarity with smart home technologies (e.g., smart locks, thermostats, cameras).
Background in hospitality, real estate, or tourism is a plus.
Multilingual skills are a plus, especially in tourist-heavy markets.
Knowledge of local housing laws, occupancy permits, and tax regulations.

Details:

Independent contractor agreement paid 2x monthly.
Client has a desire for long term commitment.

SU - Property Manager – Airbnb & Short-Term Rentals