Job Title: Virtual Customer Support Representative

Location: Remote | Type: Full-Time

About Our Client

Our client is a fast-growing property management and real estate investment firm based in Connecticut. They are dedicated to providing excellent service to their tenants and are looking for reliable professionals to support their operations.

About the Role

Our client is hiring a Virtual Customer Support Representative to provide friendly and effective support to its tenants and vendors. The ideal candidate will be responsible for handling inbound and outbound communication related to property management issues, ensuring prompt and professional responses while maintaining secure handling of sensitive information.

Key Responsibilities

Respond to tenant inquiries via phone, email, and messaging systems.
Log maintenance requests and coordinate with contractors or internal teams for resolution.
Track and follow up on open service requests, ensuring timely updates for tenants.
Assist in onboarding new tenants, including document handling and welcome communications.
Process incoming payments or direct tenants to the appropriate payment platforms.
Update and maintain accurate tenant and property records in the CRM.
Escalate sensitive or urgent matters to internal management when necessary.
Maintain confidentiality and security with access to tenant data and company systems.

Ideal Candidate Profile

1–2 years of experience in customer service or support roles.
Strong English communication skills (verbal and written).
Spanish fluency is a strong plus.
Detail-oriented with excellent organizational skills.
Empathetic and solution-driven when dealing with tenant concerns.
Tech-savvy and comfortable using ticketing systems, CRMs, and communication tools.
Able to handle sensitive data responsibly and follow security protocols.
A background in property management is a plus, but not required.

Customer Support Rep (Remote) - 41153533498