About Our Client Partner

Our client partner is a leading and rapidly expanding modern retail brand in Sri Lanka, known for its innovative approach to the supermarket experience. They are committed to providing a world-class shopping environment, exceptional quality products, and outstanding customer service. With a strong focus on technology and operational excellence, they are setting new benchmarks in the local retail industry.

Job Summary

We are seeking a dynamic and experienced talent to oversee the day-to-day operations of a key supermarket outlet. The ideal candidate will be a hands-on leader with a deep understanding of the local retail landscape. You will be responsible for ensuring the store runs smoothly, efficiently, and profitably, while upholding the highest standards of customer service and team performance.

Role: Retail Manager - Supermarket Operations

Key Responsibilities

Lead, motivate, and manage the retail team to drive sales growth and ensure operational efficiency.
Monitor and control operational costs to maintain cost efficiency.
Manage stock levels and make key decisions on stock control and replenishment.
Analyze sales data and forecast future sales trends to optimize performance.
Build and maintain strong relationships with all supporting teams and stakeholders.
Coach and develop staff to consistently achieve store targets and deliver exceptional results.
Ensure high standards of service excellence, health, and safety for employees and customers.
Address customer complaints and feedback promptly in coordination with the customer service team, following established procedures.
Conduct regular staff meetings to review performance, discuss customer issues, and introduce initiatives to boost sales.
Stay updated on retail market trends and upcoming customer initiatives to maintain competitiveness.

Key Requirements

A degree or equivalent qualification.
Minimum 2 years of experience in the FMCG sector.
Proven experience in managing a large team in a fast-paced environment would be an advantage.
Strong knowledge of inventory control, and retail operations.
Excellent leadership, communication, and interpersonal skills.
Familiarity with retail management software and systems.
A passion for customer service and a proven track record of driving sales and team performance.
Experience with and a keen understanding of the local retail market landscape is essential.