Oversee daily floor operations to ensure exceptional service in the fine dining environment.
Manage and train floor staff, ensuring adherence to service standards and protocols.
Collaborate with kitchen staff and management to enhance dining experiences and resolve any customer issues promptly.
Maintain a high degree of cleanliness and organization throughout the restaurant, addressing any maintenance needs swiftly.
Monitor inventory levels and assist in ordering supplies as well as minimizing waste.
Engage with customers actively, gathering feedback to improve service delivery.
Assist in scheduling staff shifts, ensuring adequate coverage during peak service times.
Implement promotional programs and special events to boost customer engagement and sales.
Handle cash and financial transactions accurately, ensuring all sales processes are followed.

Previous experience in a management role within the restaurant or hospitality industry.
Strong understanding of fine dining etiquette and customer service standards.
Excellent communication and interpersonal skills, with a flair for engaging with customers.
Ability to work in a fast-paced environment while maintaining attention to detail.
Proficient in using point-of-sale systems and restaurant management software.

A minimum of 3-5 years’ experience in a supervisory or management role within a fine dining establishment.
Proven track record of improving customer satisfaction and operational efficiency.
Experience in training and developing staff to reach their potential.

17:Te0b,

Floor Manager-Fine Dine