Job Summary

We are seeking a highly experienced and dynamic Business Director with a strong Food & Beverage operations background to lead and expand our fast casual dining concept. The ideal candidate will be responsible for driving business growth, overseeing day-to-day operations, and ensuring exceptional customer experiences across multiple outlets. This role demands a strategic leader with proven expertise in scaling F&B businesses, operational excellence, and team leadership.

Key Responsibilities

Lead overall business strategy and operations for the fast casual dining brand.
Drive revenue growth, profitability, and market share while maintaining brand identity.
Oversee daily operations across multiple outlets, ensuring consistent service quality and operational standards.
Develop and implement SOPs for operations, customer service, and kitchen management.
Build, mentor, and lead high-performing teams, including outlet managers and support staff.
Monitor and analyze P&L, budgets, and KPIs to optimize financial performance.
Lead expansion strategies, including new outlet openings, site selection, and market development.
Ensure compliance with food safety, health, and hygiene standards across all outlets.
Collaborate with marketing teams to design and execute campaigns that drive footfall and customer loyalty.
Establish vendor and supplier relationships, ensuring cost control and supply chain efficiency.
Introduce operational innovations to improve speed of service, customer satisfaction, and profitability.

Qualifications & Requirements

Bachelor’s degree in Business Administration, Hospitality Management, or related field (MBA preferred).
10+ years of F&B experience with at least 5 years in senior operations/leadership roles.
Proven track record in fast casual dining or quick service restaurant (QSR) concepts.
Strong expertise in operations management, multi-unit leadership, and financial acumen.
Experience in scaling dining concepts, launching new outlets, and managing high-volume operations.
Excellent leadership, communication, and people management skills.
Deep understanding of consumer trends and customer experience in the F&B sector.
Strong network in the F&B industry, with vendor and supplier management experience.
Results-driven with the ability to balance strategic vision and operational detail.

Preferred Skills

Experience with international F&B franchises or homegrown fast casual brands.
Knowledge of digital ordering platforms, delivery integrations, and loyalty programs.
Strong analytical skills with the ability to make data-driven decisions.
Ability to thrive in a fast-paced, high-growth environment.

F&B Operations Director