Job Opening: Healthcare Intake Specialist
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Pay: Monthly USD Salary

Responsibilities:

Respond to intake inquiries via phone, email, and web forms promptly and professionally
Guide families of autistic children through the intake and onboarding process with empathy and clarity
Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)
Schedule assessments and initial consultations
Maintain accurate records using our practice management software
Collaborate with the clinical, billing, and administrative teams
Follow up with families to ensure timely completion of all intake steps

Essential Qualifications:

Excellent communication and interpersonal skills
Excellent administrative management
Detail-oriented with strong organizational abilities
Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, Apsheet, EHRs)
Ability to work independently in a remote environment
Compassionate, patient, and culturally sensitive

Desired Experience:

Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes
Previous experience in a healthcare, therapy, or ABA setting preferred
Experience with insurance verification or working with funding bodies
Fluent or neutral English accent
Reliable internet and backup power

Salary and Benefits

Comfortable working U.S. hours
Remote work
Paid in USD

To Apply:
Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us with you application.

Please note that applications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest convenience.

If you have not heard back from us within 14 days of application, please consider it as unsuccessful.

Intake Specialist- Emerge ABA/Diamond Support