Job Opening: QA Clinical Specialist Reviewer
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Pay: Monthly USD Salary
We are seeking an experienced QA/Clinical Specialist with a strong background in Applied Behavior Analysis (ABA) to oversee the accuracy, quality, and compliance of session notes, assessments, and intake processes. This role requires deep knowledge of insurance documentation standards, exceptional attention to detail, and the ability to support and guide BCBAs in writing high-quality clinical assessments.
The right candidate will also manage intake and consultations, ensuring families experience a smooth, supportive, and professional onboarding process.
Key Responsibilities

Quality Assurance & Review
- Review ABA session notes and assessments for accuracy, completeness, and insurance compliance.
- Identify, correct, and communicate QA errors to the clinical team.
- Provide ongoing feedback and support to BCBAs regarding clinical documentation best practices.
Clinical & BCBA Support
- Assist BCBAs with assessment writing to meet clinical and insurance standards.
- Ensure documentation reflects best practices in ABA while maintaining compliance.
- Serve as the point of contact for clinical quality issues.
Intake & Consultations
- Conduct family intakes with warmth, clarity, and professionalism.
- Clearly explain services, push for timely onboarding, and set up new cases efficiently.
- Maintain excellent communication with families and internal teams.
Team & Workflow Management
- Act as the primary QA support for the clinical team, ensuring reliability and consistency.
- Manage workflows in Apsheet and CentralReach to track progress and compliance.
- Maintain organized, efficient systems for intake, documentation, and QA review.

Qualifications

Minimum 2+ years’ experience in ABA clinical documentation, QA, or related field.
Strong understanding of insurance requirements for ABA assessments and session notes.
Experience supporting clinicians in writing assessments.
Exceptional attention to detail, reliability, and organizational skills.
Excellent communication skills – clear, warm, professional, and easy to understand (minimal accent).
Strong intake and consultation experience – able to engage families and encourage service initiation.
Proficiency with Apsheet and CentralReach (or ability to learn quickly).

Preferred Traits

Trustworthy, highly reliable, and proactive.
Naturally warm, supportive, and professional in communication.
Fast learner, quick worker, and extremely organized.
Able to work independently while supporting the whole clinical team.

Salary and Benefits

Comfortable working U.S. hours
Remote work
Paid in USD

To Apply:
Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us with you application.

Please note that applications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest convenience.

If you have not heard back from us within 14 days of application, please consider it as unsuccessful.

QA Clinical Specialist/Reviewer