Position: Customer Service Rep - Bilingual Korean
Location: Pasadena
Temp to Perm Possibility
Schedule: Monday – Friday (8 am – 5 pm)

ESSENTIAL JOB FUNCTIONS:

Documents all communications involving beneficiary and provider contacts.
Answer incoming calls from our customers to include but not limited to members, providers, health plans, insurance brokers, and hospitals in accordance with HIPAA guidelines.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer system.
Advises management on issues and opportunities regarding workflows.
Coordinates complete resolution of service issues by interfacing with other departments including Eligibility, Benefits, Claims and any other departments internally.
Learns required measures of health information regulations.
Develops an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers.

EDUCATION/EXPERIENCE:

High school graduate or equivalent.
1 year call center/customer service exp in a healthcare setting

SKILLS/KNOWLEDGE/ABILITY:

Excellent phone etiquette/skills
Bilingual Korean
Medical terminology
Ability to multitask and problem solve in a fast-paced work environment.

Member Service Rep - Bilingual Korean