Manager — GSE Maintenance (Workshop)

Role Purpose

Lead the entire GSE workshop to deliver safe, compliant, and efficient maintenance. Provide technical leadership, optimize processes and resources, and minimize turnaround time to return vehicles/equipment to users.

Key Responsibilities

Operations & Leadership

Own day-to-day running of the GSE workshop (heavy & light equipment), setting priorities for scheduled and unscheduled work.
Run daily status meetings; allocate manpower, bays, and tools to meet service levels and OTP targets.
Provide hands-on technical guidance, troubleshooting support, and clear work instructions to the team.

Planning, Coordination & Reporting

Translate operational requirements into weekly/monthly maintenance plans and capacity forecasts.
Coordinate across users, stores, procurement, finance, and HSE to ensure smooth execution.
Issue concise operational reports and progress updates to senior management.

Quality Control & Compliance

Inspect and sign-off completed work; enforce workmanship and documentation standards.
Maintain and implement SOPs for repair/overhaul, test procedures, and acceptance criteria.
Ensure compliance with company, airport authority, and regulatory health, safety, and security requirements; conduct audits and surprise checks.

Procurement, Warranty & Inventory

Contribute to vehicle/GSE selection and technical specifications; evaluate bids and make recommendations.
Oversee spare parts planning (stock/non-stock), vendor performance, and cost effectiveness.
Verify warranty eligibility, ensure timely completion of warranty work, and coordinate claims with relevant departments.
Control inventory accuracy: cycle counts, reconciliations, and discrepancy resolution.

Technical Governance & Documentation

Lead defect analysis and timely rectification; drive root-cause analysis and preventive actions.
Keep the technical library current (manuals, drawings, service bulletins, modifications) and ensure team access and adherence.

Budget & Performance Management

Prepare the annual department budget (OPEX/CAPEX); manage spend within approved limits.
Identify and deliver cost-reduction and productivity initiatives without compromising safety or quality.
Review summary reports (start/end times, delays, escalations) and remove blockers to on-time completion.

Continuous Improvement

Spot process gaps and implement improvements to reduce TAT/MTTR, uplift reliability, and improve user satisfaction.
Approve updates to workshop practices to enhance working conditions and performance.

Performs other related duties as assigned by management.

Minimum Requirements

Education

Bachelor’s Degree in Mechanical Engineering (mandatory).

Experience

Minimum 7 years in maintenance of aircraft ground support equipment (GSE)—heavy and light.
At least 4–5 years in a supervisory/lead role managing workshop teams and operations.

Preferred (Nice to Have)

Experience with ERP/CMMS (e.g., SAP/MM, Maximo) for work orders, inventory, and purchasing.
Proven vendor management, tendering, and contract/warranty handling.
Strong HSE track record and familiarity with airport authority standards.
Data-driven approach to KPIs (TAT, MTTR/MTBF, inventory accuracy, warranty recovery, budget variance).

Key KPIs

Equipment turnaround time (TAT) / schedule adherence
MTTR / MTBF improvement
Budget variance (% vs. plan)
Inventory accuracy & stockout rate
Warranty recovery value & cycle time
Safety/audit scores and corrective-action closure

Manger - GSE Maintenance