Summary

Ahead Group is looking for a QA Automation Engineer to join a client in the conversational AI/telephony sector. The ideal candidate will own QA automation for Japanese-language IVR and AI call flows and act as a technical liaison during customer integrations, ensuring reliable quality across speech recognition, TTS, and LLM-driven experiences.
Tokyo or Osaka location possible.

Responsibilities

• Design and implement scalable test automation frameworks for Japanese-language IVR and AI call flows
• Write, execute, and maintain end-to-end, regression, and integration tests for ASR/TTS/conversational flows
• Perform targeted manual testing for Japanese-language scenarios when appropriate
• Log, track, and verify defects across releases; produce clear English bug reports and documentation
• Partner with PMs/engineers to define QA strategies for new features and releases
• Plan and implement strategies to test non-deterministic, LLM-driven responses
• Integrate tests with CI/CD pipelines; maintain test data, mocks, and quality gates

Required Skills

• 3+ years in QA/test automation or software engineering
• Hands-on experience building/maintaining frameworks (e.g., Playwright, Cypress, Selenium)
• Strong knowledge of REST APIs, CI/CD workflows, and Git
• Excellent debugging and test case design skills
• Japanese: native or near-native; English: business level
• Able to write concise bug reports in English and explain technical issues in Japanese
• Comfortable operating in startup/scale-up environments

Desired Skills

• Experience with IVR, speech recognition, telephony (e.g., SIP, Twilio, Asterisk), or AI/NLU systems
• Exposure to LLMs or Generative AI products
• Familiarity with Postman, JMeter, or LoadRunner for API/performance testing
• Knowledge of Japan-specific testing tools/platforms
• Personal attributes: strategic thinking, continuous learning mindset, resilience, high integrity, structured communication, collaborative working style, and the ability to rally stakeholders and drive projects forward

QA Engineer