PROJECT MANAGER

Full Time

Riverside (Los Angeles, CA)

Salary Range: $70,163.60 – $90,077.00 Annually (DOE)

Our client is a leading provider of environmental restoration and remediation services, specializing in disaster recovery for residential, commercial, and industrial properties. With a strong reputation for quality work, safety, and customer service, they handle projects ranging from fire and water damage restoration to asbestos abatement, mold remediation, and environmental clean-up. Their team is committed to delivering fast, effective, and compliant solutions that help clients recover quickly and safely.

POSITION SUMMARY

Responsible for overseeing the daily operations of the Program Support staff, ensuring compliance with industry regulations, TPA guidelines, and IICRC standards. This role requires strong leadership, program management expertise, and a thorough understanding of restoration industry processes. The Project Manager will serve as the designated point of contact for insurance program accounts, managing compliance, contracts, onboarding, and reporting, while driving continuous improvement in operational efficiency.

KEY RESPONSIBILITIES

Manage and direct the day-to-day operations of Program Support staff.
Analyze internal business systems for compliance with industry regulations, TPA guidelines, and IICRC standards.
Oversee policies and procedures for timely, accurate billing in line with insurance/program requirements.
Continuously update and improve internal processing procedures for service delivery.
Create, modify, and implement insurance carrier guidelines as needed.
Design performance plans for underperforming branches and deliver training on best practices.
Track and analyze data for insurance service contracts; prepare reports for representatives.
Serve as point of contact for program-related accounts; review scorecards and service results with insurance partners.
Manage onboarding of insurance carriers and TPAs; maintain compliance with COIs and related documents.
Administer insurance service contracts in collaboration with corporate leadership.
Oversee program-related software and platforms.
Recruit, train, and evaluate staff performance; manage corrective actions when necessary.
Coordinate program issues with accounting and operations; review and dispute program fees as needed.

REQUIREMENTS

Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience).
Proven experience in compliance program management, preferably within the restoration industry.
Supervisory experience managing 3–4 support staff members.
Strong understanding of restoration industry practices.
Experience developing department metrics and reports.
Proficiency in Microsoft Office Suite, industry-related platforms, and Xactimate (or similar).
Completion or progress toward IICRC WRT certification preferred.
Strong implementation and planning skills; methodical and detail-oriented.
Excellent interpersonal, oral, and written communication abilities.
Effective leadership, coaching, and training skills.pressure.

SAFETY REQUIREMENTS

Adhere to all local, state, and federal safety regulations (OSHA, EPA).
Wear and maintain PPE as required (gloves, masks, goggles, hard hats, safety footwear).
Complete pulmonary function/respirator fit testing as required.
Awareness of potential hazards: vibration, falls, extreme temperatures, high noise, chemicals, and biological hazards (mold, bacteria).
Participate in all mandatory safety training (hazard communication, emergency response, safe equipment handling).
Immediately report unsafe conditions, hazards, or injuries.
Familiarity with jobsite-specific emergency procedures.

PHYSICAL REQUIREMENTS

Lift and carry up to 50 lbs. regularly; up to 100 lbs. with assistance.
Perform physical activities including walking, bending, kneeling, climbing, squatting, crawling, lifting overhead, and twisting.
Alternate between prolonged sitting and standing (office, driving, job sites).
Frequent repetitive motions (typing, data entry, mouse use).
Operate machinery/tools requiring fine motor skills and hand-eye coordination.
Clear vision required for close work and computer use.

WORKING CONDITIONS

Office Environment: Indoor office setting with extended computer use; collaboration via meetings (in-person and virtual).
Field Environment: Occasional visits to restoration job sites with exposure to weather and physical activity.
Hazardous Environments: Potential exposure to hazardous materials or contaminants requiring PPE and strict compliance with safety standards.
Schedule: Availability for after-hours and weekend work in support of 24/7 operations.
Travel: Travel to job sites and corporate meetings; occasional out-of-town training or conferences.

IDEAL CANDIDATE: The ideal PM is a detail-oriented and methodical leader with strong compliance and program management experience in the restoration industry. They are skilled in coordinating across multiple teams, ensuring insurance program requirements are met, and building positive relationships with carriers, TPAs, and internal staff. Highly organized and a strong communicator, they excel at balancing operational execution with regulatory and client demands.

WHY THIS ROLE IS UNIQUE: This role offers the opportunity to serve as the key liaison between the company and insurance program partners, directly influencing compliance, efficiency, and customer satisfaction. The PM will play a pivotal role in driving operational excellence, supporting branch success, and ensuring long-term program partnerships in a fast-growing restoration business.