Job Opening: Intake/Staffing Coordinator (Healthcare)
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Pay: Monthly Salary

Responsibilities:
As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.
Client Intake & Support

Serve as the first point of contact for incoming client inquiries via phone, email, or web forms
Conduct structured intake calls, collecting relevant client information and documents
Guide clients through the onboarding process with professionalism and empathy
Clearly explain next steps to ensure clients feel supported and informed
Track client progress through all intake and onboarding stages

Administrative & CRM Management

Accurately enter and update client information in the CRM (Zoho)
Monitor task lists to ensure all documentation is received and complete
Maintain accuracy, confidentiality, and compliance in all data handling
Provide internal teams with up-to-date client profiles and information

Staffing Support

Assist with identifying available professionals for open cases using internal mapping tools
Match professionals to cases based on schedule, location, and certification status
Conduct outreach via approved templates (calls and text messages)
Track offers, confirmations, and matches within the CRM and staffing sheets
Support onboarding coordination by ensuring staffing documentation is complete

Must-Have

Based in Durban or North Coast, KZN
Comfortable with remote work, with availability for weekly in-person team collaboration
Excellent spoken and written English communication skills
Strong organizational skills and attention to detail
Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
Fluent or neutral English accent
Reliable internet and backup power

Nice-to-Have

Prior experience in client coordination, customer service, or administrative support
Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)
Background in onboarding or staffing support

What We Offer

Full-time, stable remote opportunity
Set weekday schedule aligned with U.S. business hours
Supportive and collaborative team environment
Comprehensive training on tools, platforms, and process

To Apply:
Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us by replying to this email.

Please note that applications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest convenience.

If you have not heard back from us within 14 days of application, please consider it as unsuccessful.