Director, Managed IT Infrastructure & Cloud
About the Role:
The Director, Managed IT Infrastructure & Cloud provides strategic leadership and operational oversight of the organization’s enterprise infrastructure, telecommunications, and hybrid cloud environments. This role ensures secure, scalable, and efficient technology services across 500+ locations across Canada while enabling digital transformation and long-term growth.
As a member of the IT leadership team, the Director defines and executes a multi-year roadmap aligned with organizational priorities, balancing innovation, cost optimization, risk management, and service excellence. This includes leading high-performing teams, standardizing infrastructure services, and building strong vendor and partner relationships to deliver reliable, cost-effective, and customer-focused IT solutions.

Key Responsibilities

Strategy & Roadmap: Develop and execute hybrid cloud and infrastructure strategies aligned with organizational goals; champion modern, cloud-first practices and digital transformation.
Operations & Service Delivery: Oversee enterprise systems spanning data centers, servers, storage, networks, end-user technologies, and cloud (SaaS, PaaS, IaaS). Ensure system availability, resilience, and security, including DR/BCP.
Vendor & Financial Management: Lead relationships with hardware, cloud, and managed service providers. Manage infrastructure budgets, lifecycle standards, and procurement to optimize value and reduce risk.
Security & Compliance: Partner with Information Security to assess risk, enforce compliance, and implement secure, resilient infrastructure solutions.
Leadership: Build, mentor, and manage a team of IT professionals; foster accountability, innovation, and continuous improvement.
Collaboration: Work closely with executives, business units, and technical teams to align infrastructure initiatives with business needs.

Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field is an asset (advanced degree/certifications preferred).
10+ years of infrastructure leadership, including 5+ years in hybrid cloud strategy, migration, and management.
Expertise in Microsoft Azure, multi-cloud platforms, virtualization (VMWare, Nutanix), and software-defined networks (Cisco, F5, Palo Alto).
Strong background in governance, budgeting (CAPEX/OPEX), and vendor management.
Proven success leading high-performing teams and driving large-scale IT transformations.
Certifications in Cloud, Network, Security, or Infrastructure Architecture (preferred).

Key Competencies

Strategic thinker with strong decision-making and problem-solving skills.
Exceptional communication skills; able to translate complex technology into business value.
Strong customer service orientation with a collaborative leadership style.
Demonstrated ability to deliver secure, scalable, and cost-effective IT solutions.

Director, Managed IT Infrastructure & C...