CLIENT SERVICES OFFICER - MACKAY – REGIONAL ACCOUNTING FIRM (JOB ID 823)

Looking for a front office role where you can genuinely be the face of a professional, supportive team?

Ready to step into a role where your organisational and people skills are genuinely valued?

Our client is seeking an enthusiastic and personable client services officer to join their Mackay office. This is a key front-facing role where you’ll be the first point of contact for clients while also providing essential administrative support to a busy and collaborative team of Partners, Accountants and support staff.

The Role:

Take ownership of front office operations and overall client experience

Welcome clients with professionalism, warmth and a high level of service

Manage appointments, phone calls, emails and general client communications

Process client records, correspondence and maintain accurate documentation

Provide administrative support to Partners, Accountants, and the wider team

Ensure smooth day-to-day running of reception and office functions

About You:

4+ years of previous experience in reception, administration or customer service role

Strong verbal and written communication skills with a professional presentation

Confident in managing multiple priorities in a fast-paced environment

Proficient in Microsoft Office (Word, Excel, Outlook)

High attention to detail and strong organisational skills

Proactive, reliable, and a strong team player with a positive attitude

What’s On Offer:

Supportive and positive team culture where people enjoy coming to work

2:00pm finish every Friday for work-life balance

Three bonus days of leave over Christmas

Structured annual salary reviews

Ongoing training and development opportunities

Opportunity to grow within a well-established professional firm

Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered.

HOW TO APPLY

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