Workshop Controller

Location: Carlisle
Hours: Monday to Friday, 8:00am – 5:15pm, every other Saturday
Salary: £30,000 – £35,000 per year + £1,000 sign-on bonus

We are recruiting for a Workshop Controller to join a busy and successful dealership in Carlisle. This is an excellent opportunity for an experienced and motivated individual to lead a workshop team, ensuring high standards of service, efficiency, and customer care.

You will be responsible for organising technician workloads, supporting the team to achieve targets, and ensuring smooth day-to-day operations in the workshop.

Key responsibilities:

Organise technician workload to maximise efficiency and quality of work
Motivate and support the team to achieve daily goals
Liaise with the parts department to ensure jobs are completed on time
Maintain accurate documentation and ensure warranty compliance
Road test vehicles and assist with resolving customer queries
Uphold high standards in safety, service, and customer satisfaction

Skills:

Full UK driving licence
Experience in a franchised dealership is essential
Previous workshop control experience or 3+ years in service desirable
Strong leadership skills with the ability to bring out the best in others
Confident decision-maker who works well under pressure
Basic IT skills for reporting and communication
Customer-focused with the ability to build strong relationships

Benefits:

£1,000 sign-on bonus
Structured and accredited training
Exclusive staff discounts on parts, servicing, and vehicle purchases
Employee perks including refer-a-friend bonus and holiday buy/sell scheme

Apply today, or for more information, please contact Simon Kean on 01228 812585 or email Simon.Kean@NXTRecruitment.co.uk

NXT Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you agree to our terms, conditions, and privacy policy, which can be found on our website.