Job Title: Paid Ads Specialist
Salary: $2,000 – $3,000 USD/month
Location: Remote
Type of Contract: Independent Contractor

Role Overview

We are looking for a Paid Ads Specialist to handle inbound customer interactions across Meta platforms (Facebook and Instagram), while supporting eCommerce operations and internal coordination.

This role is responsible for ensuring timely, professional responses to customer inquiries, resolving order-related issues, and maintaining a positive brand presence across public and private channels.

Key Responsibilities

1. Customer Engagement & Community Management

Respond to customer inquiries via Facebook and Instagram (DMs and comments)
Manage and moderate public comments on posts and ads
Maintain a consistent, professional, and brand-aligned tone in all interactions

2. Customer Support & Issue Resolution

Handle inbound questions, concerns, and complaints from customers
Investigate and resolve order-related issues efficiently
Escalate complex cases when necessary

3. eCommerce Support (Shopify)

Utilize Shopify to review and troubleshoot customer orders
Identify issues related to orders, payments, or fulfillment
Ensure accurate communication with customers regarding order status

4. Order & Fulfillment Coordination

Work closely with the warehouse/3PL partner to resolve order issues
Track shipments, delays, and fulfillment concerns
Ensure smooth coordination between customer support and operations

5. Meta Business Manager Support

Assist with basic management of Meta Business Manager
Support monitoring of paid ads (e.g., checking comments, flagging issues)
Ensure alignment between ad activity and customer interactions

6. Creator Coordination

Communicate and coordinate with UGC creators as needed
Support collaboration efforts tied to campaigns or content initiatives

Paid Ads Specialist - 15987