Customer Support Specialist - Buenos Aires/São Paulo/Bogotá

Overview

Our client is seeking a Customer Support Specialist to join a fast-moving, product-oriented team dedicated to delivering exceptional service across Buenos Aires, São Paulo, and Bogotá. The ideal candidate is empathetic, detail-oriented, and thrives in solving problems collaboratively. This hybrid role is perfect for someone eager to go the extra mile to create outstanding customer experiences in a dynamic and innovative environment.

Challenges you would face

Responding to customer inquiries and complaints efficiently, providing tailored and timely solutions
Following up on resolved issues to ensure lasting customer satisfaction
Collaborating with cross-functional teams to identify recurring issues and suggest product or process improvements
Taking ownership of tasks and demonstrating a proactive, solutions-oriented mindset
Maintaining professionalism and empathy in every customer interaction

The ideal candidate

Fluent in English and Spanish and/or Portuguese (both written and verbal)
Minimum 2 years of experience in customer support or a related role
Strong analytical and problem-solving skills with the ability to break down issues into actionable steps
Proven ability to perform effectively in a fast-paced environment with high autonomy
Empathetic, customer-first mindset with excellent communication skills
Strong attention to detail, organization, and follow-through
Collaborative team player with strong interpersonal skills

Plus

Experience working with financial products or in fintech environments
Interest in customer experience innovation and process optimization

Customer Support Agent - Buenos Aires, ...