Job Opening: Desktop Support Technician
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: 3pm- 11pm
Pay: Monthly USD Salary

Overview:
The Desktop Support Technician provides technical assistance to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures that all desktop systems, peripherals, and applications operate efficiently to support daily business operations.
Key Responsibilities:

Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices.
Install, configure, and maintain operating systems, software applications, and hardware components.
Diagnose and resolve technical issues related to system performance, connectivity, and user access.
Manage user accounts, passwords, and permissions within Active Directory or equivalent systems.
Support remote users through remote desktop tools and VPN troubleshooting.
Maintain accurate documentation of incidents, requests, and resolutions in the ticketing system.
Collaborate with IT teams to escalate complex issues and ensure timely resolution.
Assist with system upgrades, software rollouts, and equipment inventory management.
Educate users on best practices for data security, system maintenance, and software use.

Qualifications:

Diploma or degree in Information Technology or related field.
1–3 years of experience in desktop or IT support.
Strong knowledge of Windows and/or macOS environments.
Familiarity with Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS, DHCP).
Excellent problem-solving and customer service skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Salary and Benefits

Comfortable working U.S. hours
Remote work
Paid in USD

To Apply:
Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us with your application.

Please note that applications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest convenience.

If you have not heard back from us within 14 days of application, please consider it as unsuccessful.