You want a technical role with real impact on service quality, inside a fast-growing SaaS environment?
We are looking for a Support Engineer to join a customer-centric team working on complex environments and high-availability services.

Your Missions

Be the main technical point of contact for clients
Handle complex incidents and escalate when needed
Coordinate with internal squad (software, infra, delivery)
Document solutions and enrich the knowledge base
Monitor alerts (Kibana, etc.) and take preventive/corrective actions
Contribute to continuous improvement of processes and service quality

Your Profile

Master's degree in IT / Networks (Bac+5 or equivalent)
2+ years in technical support/delivery (SaaS or FinTech ideal)
Solid hands-on on tools like Jira, Kibana…
French & English fluency
Rigour, autonomy, prioritisation, service mindset

Why is this role interesting

Scale-up environment, strong autonomy
Direct visibility on clients and real business impact
Technical depth + communication + problem solving combined

Customer Support Engineer