Our Client:
Our client, a specialist in onsite interpreting services, is seeking an experienced Senior Account Manager to oversee key client relationships and drive account growth. Interviews are already underway, so if you or someone you know meets the criteria below, please get in touch today!

Key Responsibilities:

Manage and grow key client accounts across interpreting and language service programs.
Serve as the main point of contact for clients, building strong, trusted relationships.
Collaborate closely with internal project and delivery teams to ensure seamless service execution.
Identify opportunities for account growth, upselling, and cross-selling language services.
Proactively monitor client satisfaction, addressing any issues swiftly and effectively.
Prepare and deliver client reports, business reviews, and performance updates.
Lead client meetings, manage stakeholder expectations, and drive strategic initiatives to support retention and expansion.

Requirements:

Minimum 4+ years of account management or client relationship management experience.
Experience within the language services industry, required supporting onsite or remote interpreting programs.
Demonstrated success in retaining and expanding client accounts through proactive engagement.
Excellent communication, negotiation, and presentation skills.
Strong ability to manage multiple client priorities and collaborate across departments.
Detail-oriented, analytical, and driven by results and client satisfaction.

Due to high demand and the specialist nature of these searches, we'll only be able to respond to candidates with recent experience in these positions in the localization or language-technology industry and within the listed regions. If your background fits future roles, we'll be in touch when a suitable opportunity arises.

Senior Account Manager - Interpreting