MalaceHR is seeking an experienced Facilities Manager to lead onsite operations for a key client. This role requires strong leadership capabilities, strategic thinking, and the ability to manage multiple facilities while ensuring exceptional service delivery. The ideal candidate has a proven background in facilities or building management and a track record of meeting project deadlines.

Key Responsibilities

Client Relationship & Service Delivery

Serve as the primary point of contact for the client, ensuring high-quality service and client satisfaction.
Identify opportunities to improve or expand services.
Support a shift toward more strategic, proactive facility solutions.
Ensure all service commitments, timelines, and deliverables are met.

Project & Operations Management

Oversee multiple facilities with varying functions.
Ensure projects are completed on time and within budget.
Manage work orders, vendor performance, and after-hours or weekend support when needed.
Achieve and maintain all contracted KPIs and SLAs.

Team Leadership

Provide leadership and direction to the onsite team.
Improve communication, performance, and team effectiveness.
Monitor workloads and suggest operational improvements.
Foster a culture of accountability and ownership.

Financial Oversight

Conduct financial reviews and variance reporting.
Develop and manage operating budgets and annual capital plans.
Implement cost-saving strategies and track savings.
Ensure accurate reporting, analytics, and performance metrics.

Innovation & Continuous Improvement

Recommend innovative solutions to enhance operations and service delivery.
Seek opportunities to streamline processes and increase efficiency.

Stakeholder Management

Maintain positive relationships with landlords and vendors.
Ensure clear, thorough communication with all internal and external partners.

Required Qualifications

Bachelor’s degree in Facilities Management, Business Administration, or related field preferred.
7–10 years of facilities management experience, including 5+ years in a leadership role.
Demonstrated ability to manage complex facilities operations.
Strong leadership, communication, and client management skills.
Proven ability to meet project deadlines and manage multiple priorities.
Solid financial acumen, including budgeting and analysis.
Experience with facilities management software and reporting tools.
Strategic thinker with strong problem-solving skills.
Ability to thrive in a fast-paced, service-driven environment.

Facility Manager