Job Description

Toast is recruiting on behalf of a global law firm for a Solution Analyst to join their Integrations & Development team within Enterprise Applications. Reporting to the Team Lead and working alongside a distributed group of skilled Solution Analysts, this position offers the opportunity to design and implement meaningful technical solutions in support of enterprise goals. This role is ideal for someone who enjoys translating business needs into scalable, impactful systems, and thrives in a collaborative, detail-oriented environment.

Responsibilities

Analyze business requirements and translate them into detailed, actionable technical specifications.
Design, develop, and integrate new and existing systems in alignment with strategic business goals.
Collaborate with cross-functional stakeholders to gather input and ensure seamless solution delivery.
Evaluate and recommend software solutions and perform hands-on development using modern technologies.
Troubleshoot and resolve system issues, ensuring high reliability and user satisfaction.
Maintain detailed documentation for system configurations, workflows, and procedures.
Conduct training for end users and contribute to knowledge sharing through knowledgebase articles and runbooks.
Participate in post-patch testing, system upgrades, and after-hours support as required.
Adhere to ITSM processes including change management, incident resolution, and root cause analysis.
Ensure all solutions comply with technical governance and security standards.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field, or an equivalent combination of education and experience.
5+ years of experience in IT with a background in development, integration, or database administration.
Proficiency in:
- .NET (C#)
- PowerShell
- Microsoft SQL Server (including SSRS, SSIS)
- Microsoft Power Platform (Power BI, Power Apps, Power Automate)
- Automation tools (RPA or test automation)
- SharePoint, HTML, JavaScript
Strong ability to explain complex technical concepts to non-technical audiences.
Experience with legal industry platforms (document, practice, knowledge, or case management) is an asset.
Excellent communication and documentation skills in English; French bilingualism is an asset.
ITIL Foundation certification.
Willingness to support non-standard hours for upgrades and support tasks.
Strong sense of accountability, attention to detail, and the ability to work both independently and collaboratively.

Benefits

Flexible remote work environment tailored for a healthy work-life balance.
Inclusive and supportive team culture that values diverse experiences and perspectives.
Professional development opportunities and access to emerging technologies.
Comprehensive health and wellness benefits.
Commitment to fostering a workplace where women in tech can thrive, grow, and lead.