Bilingual Leasing Consultant (ENG&ESP)

Location: Remote (Aligned to PST hours)
Compensation: $1,400 – $1,700 USD/month
(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Industry: Property Management
Schedule: TBD, likely Wednesday – Sunday, 11:00am – 7:00pm PST

About the Company

We are a leading property management organization dedicated to delivering exceptional residential experiences. We manage a diverse portfolio of apartment communities, focusing on high-quality service, strong resident relationships, and operational excellence. Our team supports residents and prospects across multiple U.S. markets and time zones.

Role Overview

We are seeking a bilingual English–Spanish Leasing Consultant who is personable, organized, and customer-focused. This role requires someone who enjoys helping prospective residents, thrives on delivering a high level of service, and communicates clearly across both languages. You will be the primary point of contact for inquiries, leasing conversations, scheduling, follow-ups, and guiding applicants through the rental process.

You will work remotely but function as a seamless extension of our on-site leasing team, maintaining professionalism, accuracy, and hospitality in every interaction.

Key Responsibilities

Respond to inquiries from prospective residents via phone, email, text, and chat in both English and Spanish
Provide detailed information about property features, availability, pricing, and leasing terms
Conduct virtual tours or assist in scheduling in-person tours with on-site teams
Manage leads, track communications, and keep CRM/PM systems updated
Assist applicants with the rental application process, documentation, and follow-ups
Maintain an organized pipeline of prospects and execute timely follow-through
Support resident communication when needed (renewals, general questions, service escalations)
Collaborate daily with property managers, maintenance, and other internal teams

Required Hard Skills

Bilingual English & Spanish (professional fluency in both required)
Strong communication skills — written, verbal, and customer-facing
Experience in residential leasing, hospitality, customer service, or call center support
Ability to manage CRM/Property Management systems (, Yardi is a plus)
Competent with Microsoft Office, and structured follow-up workflows
Comfortable working in U.S. time zones and PST-aligned schedules

Soft Skills

Personable, warm, and service-driven
Strong follow-up discipline and attention to detail
Ability to stay organized while handling multiple prospects
Fast learner with a proactive mindset
Calm, solution-oriented communicator
Ability to be self-directed and disciplined. Report on daily activity to supervisor.

About the Ideal Candidate

The ideal candidate is someone who:

Speaks and writes both Spanish and English with full professional clarity
Has experience supporting U.S. clientele or property management
Enjoys helping prospects navigate decisions
Is comfortable with a predictable, service-oriented weekly schedule
Thrives in a structured, remote environment
Is reliable, punctual, and consistent in communication

Why This Role Matters

The Leasing Consultant is often the very first interaction a prospective resident has with our communities. The quality of communication, speed of response, and professionalism directly influences occupancy rates, resident satisfaction, and long-term retention. This role is central to maintaining the company’s reputation for exceptional service.

Salary Recommendation Rationale (LATAM)

A competitive range of $1,400 – $1,700 USD/month is recommended due to:

Bilingual English–Spanish requirement, which reduces the talent pool and increases market value
Residential leasing experience + PST schedule, which significantly narrows availability
Customer-facing role with sales + administrative hybrid responsibilities
LATAM market competitiveness: top bilingual leasing/CS reps earn $1,200–$1,600 in Mexico, Colombia, and Central America
High demand skill set: candidates with U.S. property management experience are not abundant, and only around 15–20% of bilingual LATAM candidates have exposure to PM tools such as Yardi, AppFolio, Rent Manager, or Buildium
Weekend schedule premium (Wed–Sun)
Supply scarcity is increasing as more U.S. companies hire bilingual LATAM leasing/admin support, especially those willing to cover PST

This range will attract strong bilingual leasing consultants with solid customer service instincts, strong communication skills, and the ability to work consistently on PST hours.

Bilingual Leasing Consultant (English/Spanish) - 50570569841