Chief of Staff / Operations Lead

Location: Remote (Eastern Europe)
Compensation: USD/month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type: Full-time (overlap with U.S. MST timezone)
Reports to: CEO / Founder

About the Role

We’re looking for a high-ownership operator who can sit at the intersection of people, priorities, and pace. This role blends three critical functions:

People Operations: establish and run clean, scalable people systems.
Growth/Operations Support: drive special projects that move the business forward.

You'll work directly with leadership, gain high context fast, and become a core execution partner across the company.

What You’ll Own

1) People Operations (Core)
You’ll build and run People Ops systems that are lightweight but solid as we scale.

Responsibilities include:

Own hiring logistics end-to-end: posting, screening coordination, interview flow, candidate experience.
Maintain and improve onboarding/offboarding (checklists, accounts, IT handoff, welcome flow).
Keep employee records, contracts, and policy documentation accurate and compliant.
Support performance cycles: pulse checks, reviews scheduling, feedback processes.
Create consistent rituals: team updates, all-hands support, culture moments.
Be the first point of contact for people-related questions.

What success looks like: Hiring and onboarding feel seamless; team members get fast answers; people processes are documented, simple, and respected.

2) Growth & Business Operations Support (Stretch + Development)
You’ll help leadership execute cross-functional priorities and growth projects.

Responsibilities include:

Drive special projects (e.g., launching a process, improving a funnel, organizing a partnership pipeline).
Maintain simple dashboards / trackers for key business priorities.
Coordinate across teams to unblock bottlenecks.
Take rough ideas from the CEO and turn them into scoped, executed plans.
Spot gaps before they become fires.

What success looks like: Projects move faster because you’re there; ambiguity turns into structured execution.

Why This Role Might Be Perfect for You

You might be a fit if you:

Love systems + people + momentum equally.
Are usually the person who “just makes things happen.”
Want proximity to leadership and a career path into Chief of Staff / Ops leadership.
Thrive in ambiguity and can translate chaos into operations.
Get energy from helping teams work better together.

About the Candidate

We’re looking for someone who:

Has 3–7 years experience in a hybrid People Ops / Ops role (startup experience a big plus).
Strong operational instincts: notices what’s missing and fixes it without being asked.
Excellent written communication and judgment.
Obsessed with organization and high attention to detail.
Comfortable working directly with executives; high discretion and trustworthiness.
Remote-ready: proactive, responsive, and great at async updates.

Nice-to-Haves:

Experience building early-stage people systems (hiring, onboarding, policies).
Familiarity with tools like Notion, Google Workspace, Slack, ATS systems, basic spreadsheets.
Experience owning cross-functional projects.
Interest in startup growth or business ops.

Hard Skills

People operations: onboarding, hiring, employee lifecycle management
Growth/project support: dashboards, cross-team coordination, execution

Soft Skills

Ownership and initiative
Excellent communication & judgment
Organization and attention to detail
Calm under pressure and prioritization skills
Bias toward simple, scalable systems

Chief of Staff / Ops Lead