About the Client

Our client is a prominent, forward-thinking logistics company committed to transforming the supply chain through technology and skilled professional expertise. They deliver a unique logistics experience by integrating every aspect of the supply chain, which provides real-time data, transparency, and superior cost-control capabilities to clients globally. Known for digitizing processes, they empower businesses with deeper insights and innovative solutions to enhance performance, reduce costs, and improve delivery speeds.

About the Role

This is a full-time, on-site role for a Customer Service Executive vital to the operations and client satisfaction of the logistics team. You will serve as the crucial link between the Sales Team, Operations Team, and the clients, ensuring processes run smoothly and high service standards are maintained. The ideal candidate is a proactive problem solver who thrives in a fast-paced, dynamic work environment.

Responsibilities

Client Support & Satisfaction: Work closely with the Sales Team and clients to ensure maximum customer satisfaction, providing dedicated support and managing all customer service processes.
Inquiry Management: Address and resolve customer inquiries, concerns, and issues professionally and promptly.
Internal Coordination: Ensure smooth, effective, and timely communication with the Operations Team to facilitate the execution of logistics services.
Process Management: Maintain consistently high customer service standards to enhance the overall client experience and uphold brand reputation.
Problem Solving: Utilize strong problem-solving skills to professionally handle customer concerns and manage complex situations efficiently.

Requirements

Skills & Competencies:
- Proven abilities in Customer Service, Customer Support, and ensuring Customer Satisfaction.
- Strong Interpersonal Skills necessary for communicating effectively with clients and internal team members.
- Proficiency in problem-solving and demonstrated multi-tasking abilities.
- Ability to handle customer concerns professionally under pressure.
Knowledge: Familiarity with logistics processes and knowledge of supply chain operations is a distinct advantage.
Work Ethic: Ability to work efficiently in a fast-paced and dynamic work environment.

Customer Service Executive - Logistics ...