Supervise and manage day-to-day operations to ensure service levels and targets are consistently met.
Monitor workflow and productivity, identify areas for improvement, and implement necessary changes.
Lead and support teams through coaching, mentoring, and performance management to achieve operational goals.
Analyze operational reports and key metrics, preparing summaries for senior leadership.
Coordinate with cross-functional departments to ensure seamless service delivery and resolve operational issues.
Assist in policy development and implementation of process improvements.
Ensure compliance with company standards, legal regulations, and industry best practices.
Handle customer/client escalations professionally and ensure resolution within defined timelines.
Support recruitment, training, and onboarding of new team members.
Contribute to budgeting, forecasting, and resource planning as required.

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Master’s degree or relevant certifications (e.g., Six Sigma, PMP) is a plus.

Assistant Manager- Operations (Fintech)