Love solving complex problems and making things run better at scale? This role puts you at the heart of a fast-growing beauty brand and gives you real ownership over the Clean Skin Club’s Amazon business.

Clean Skin Club

Clean Skin Club is a clean beauty brand that specializes in innovative facial hygiene products and exceptionally effective formulas, all with a holistic approach to skincare. We redefine the meaning of clean in the skincare industry by challenging its standard of common skincare solutions and raising the bar with our creations. Our products are heavily researched, creatively tested, and tirelessly perfected by our dedicated team of skin-thusiasts.

What You Will Do

This role manages account health, listing quality, regulatory documentation, and operational alignment across US and international Amazon marketplaces. The Amazon Compliance Manager is responsible for ensuring marketplace compliance, maintaining catalog integrity, reducing operational defects, and supporting global Amazon growth. This role reports directly to the Head of Amazon Strategy and plays a critical role in protecting and scaling the Amazon business across all markets.

Global Account Health Management:

Own Amazon Account Health dashboards across all US and international marketplaces.
Resolve policy violations, listing suppressions, safety complaints, and authenticity claims.
Draft structured, data-driven appeals using RCA, CA, and PA frameworks.
Maintain relationships with Amazon Account Health and Brand Registry teams.
Identify trends and create SOPs to reduce recurring violations or compliance risks.

Global Compliance & Regulatory Documentation:

Maintain accurate compliance documentation for all SKUs (SDS, COAs, ingredient lists, testing certificates).
Ensure compliance with Amazon and regulatory requirements across US, CA, UK, and EU markets.
Submit and manage dangerous goods (DG) and hazmat approvals for global listings.
Partner with Supply Chain and Product teams to ensure packaging, labeling, and dimensions meet marketplace standards.
Support regulatory readiness for new product launches.

Listing Health, Catalog Integrity, & Content Accuracy:

Conduct weekly audits across all regions to identify suppression risks, missing attributes, variation errors, and compliance-related issues.
Manage listing contributions via Seller Central, Vendor Central, and Brand Registry.
Troubleshoot and resolve issues such as image suppressions, incorrect attributes, duplicate ASINs, and browse node mismatches.
Ensure content meets region-specific Amazon guidelines (pricing units, warnings, packaging disclosures).
Collaborate with creative teams to maintain high-quality, compliant listing assets.

Supply Chain & Customer Service Integration:

Analyze VOC trends, returns, and defect patterns to identify operational or product-related issues.
Work with Supply Chain to correct packaging, prep, labeling, or dimensional inaccuracies.
Partner with Customer Service to reduce negative feedback through improved listing accuracy or clarifying content.

Brand Protection, MAP Integrity & Marketplace Governance:

Monitor unauthorized sellers, MAP violations, and duplicate ASINs across regions.
Submit and manage Brand Registry takedowns, infringement claims, and counterfeit complaints.
Maintain Buy Box integrity and prevent unauthorized seller disruptions.
Ensure consistent protection of brand trademarks, images, and product claims.

Global Project Management & SOP Development:

Lead major cross-market initiatives such as listing rebuilds, compliance resets, and global marketplace expansions.
Develop SOPs for listing creation, compliance workflows, account health processes, and case escalation.
Manage project timelines, task ownership, and communication across departments (Amazon, Supply Chain, CS, Creative).
Partner with the Head of Amazon to drive operational efficiency and scaling.

Who You Are

The ideal candidate brings 5+ years of hands-on Amazon account health experience, strong cross-functional skills spanning supply chain and customer service, and experience with large CPG companies.

Qualifications:

5+ years Amazon marketplace experience (Seller or Vendor Central required).
Experience supporting multiple Amazon regions (US + CA/UK/EU preferred).
Demonstrated ownership of account health with detailed knowledge of Amazon compliance processes, appeal writing & support case resolution.
Experience monitoring product availability and FBA In-Stock excellence by auditing real-time inventory reports and working cross functionally with supply chain.
Background working with large CPG companies or complex regulated product categories.
Strong cross-functional experience with supply chain and customer service.
Excellent writing, documentation, and communication skills.
Strong analytical mindset with a track record of identifying and solving root causes.
Ability to work independently while managing multiple workstreams.

Benefits

Flexible PTO
Medical, dental, vision
Paid holidays

Clean Skin Club is committed to a diverse and inclusive workplace and we encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. While our job descriptions outline ideal qualifications, we recognize potential comes in many forms. If you believe in our work and have the foundational skills and experience that would contribute to our company culture and mission, we encourage you to apply.