Position: CG Customer Success & Data Coordinator (Automotive Industry) 52111184904 (Google Sheets Expert)

Working Hours: Mondays to Fridays; 9:00 AM to 5:00 PM US Pacific Time

Salary range: USD 1200 to 1500 per month, depending on experience

Preferred: Remote (LATAM/Philippines)

Primary Objective

The Customer Care Specialist serves as a key point of contact for customers, primarily engaging with them via phone to gather information, respond to inquiries, and provide support. In addition to direct customer interactions, this role is responsible for data administration and data clean-up to ensure that customer records are accurate and up to date. Maintaining reliable information in our systems is essential to delivering high-quality service and ensuring smooth operations.

Building strong relationships with our customers is a top priority. This role plays a vital part in strengthening those connections by listening closely, documenting feedback, and ensuring customer needs are clearly reflected in our systems. With accurate records and clear communication, we can respond quickly, resolve issues efficiently, and deliver an exceptional customer experience.

Essential Duties & Responsibilities

Customer Service:
- Build relationships with customers to ensure there’s a rapport.
- Handle inbound and outbound calls and emails professionally and respectfully.
- Actively listen to customers, identify their needs, and provide accurate information.
- Ensure follow-ups with customers to confirm details, provide updates, or gather additional information.
- Escalate urgent or important customer issues to the Account Management team.
- Ensure a positive customer experience by responding promptly, accurately, and professionally to customer inquiries.

Systems & Data Administration:
- Accurately document customer conversations, feedback, and requests in the system.
- Support data entry, validation, and clean-up activities to maintain accurate and up-to-date customer records.
- Monitor system data to identify errors, duplicates, or missing information and take corrective action.
- Collaborate with internal teams to ensure customer information is properly shared and updated.
- Support improvements in system usage to enhance customer support processes.

Qualifications

Previous experience in a project/program coordinator role, customer service, or support role preferred.
Proficiency with Google Sheets required.
Proven Ability to manage multiple tasks and follow up with customers effectively.
Proficiency with CRM systems, data entry, and/or data administration (HubSpot experience highly preferred).
Experience working within a fast-paced environment is preferred.
Reliable internet connection and a quiet, distraction-free workspace.

Competencies

Excellent communication and active listening skills, with the ability to capture and share information clearly.
Strong customer-facing skills, with adaptability to different personality types.
High attention to detail and accuracy in documentation and data management.
Strong organizational and time management skills.
Excellent computer skills and ability to learn new tools quickly.
Positive attitude, teamwork mindset, and willingness to learn from others.
Highly motivated and driven to get tasks completed
Proficiency in Spanish (written and oral) highly preferred