Patient Coordinator Team Lead
Full-time
Location: Medellín – Colombia

We partnered with an exceptional medical group that is a multi-specialty clinic network offering
comprehensive patient care across cardiology, podiatry, physical therapy, pain management,
internal medicine, and immigration-related physicals. With multiple locations serving a bilingual
patient base, the organization emphasizes cutting-edge treatments, patient-centered planning,
and accessible services in English and Spanish.

Position Summary

The Patient Coordinator Team Lead will guide the end-to-end patient onboarding process,
ensure compliance with healthcare standards, optimize systems and workflows, and support a
team of coordinators to deliver exceptional patient service. You will drive improvements, oversee
multiple software systems, and maintain key relationships with referring providers, attorney
offices, and Workers' Compensation partners.

What You’ll Do

Patient Intake & Workflow Management

● Lead, mentor, and support a team of patient coordinators.
● Oversee efficient processing and verification of new patient referrals.
● Analyze and improve workflows for onboarding, scheduling, and data management.
● Develop and implement strategies to reduce wait times and enhance patient experience.
● Create and maintain SOPs for all intake processes.
● Develop and track KPIs for the intake process and team performance.
Systems & Process Optimization
● Oversee and optimize patient management systems, including insurance verification
tools.
● Collaborate with IT to troubleshoot and enhance system functionality.
● Ensure high-quality electronic medical records (EMR) and regulatory compliance.
Provider, Legal & External Partner Coordination
● Develop and maintain strong relationships with referring providers.
● Manage communication and coordination with attorney offices and Workers'
Compensation companies for IMEs.
Insurance & Documentation
● Oversee verification processes and accuracy of patient insurance documentation.
● Ensure patient data, records, and EMRs are complete, accurate, and compliant.
● Maintain strict adherence to HIPAA regulations and confidentiality standards.

Patient & Team Communication

● Implement training programs for coordinators on patient education, care processes, and
pricing options.
● Serve as liaison between patient care teams and internal departments.
● Review and analyze patient feedback to identify opportunities for improvement.
● Foster a compassionate, respectful, and positive environment for both patients and staff.

What You’ll Bring

● Minimum 2 years of experience in healthcare administration or patient coordination.
● Minimum 1 year in a leadership or supervisory role.
● Experience in Pain Management is preferred.
● Strong spoken and written English (C1 or better).
● Proven ability to implement process improvements.
● Strong analytical, problem-solving, and organizational skills.
● Excellent leadership and team management capabilities.
● Proficiency with healthcare management and EMR systems.
● Exceptional communication and interpersonal skills.
● Ability to multitask in a fast-paced environment with high attention to detail.
● Deep understanding of healthcare regulations and patient care best practices.

What We Offer

● A genuinely people-centered work culture, where relationships are valued and teamwork
is encouraged.
● A supportive and collaborative environment that prioritizes kindness, respect, and
patient-centered purpose.
● A culture that believes that when employees feel engaged and emotionally safe, patient
care naturally improves.
● Recognition for your impact, both in the patient experience and within the team dynamic.
● A workplace that values empathy, consistency, and stability, offering clarity in
expectations and support in daily responsibilities.

Patient Coordinator - Team Lead