Job Title: Virtual Assistant — Customer Support Specialist

Job Modality: 100% Remote
Employment Type: Full-Time
Industry: Digital Marketing / Professional Services / Customer Support

About the Client

Our client is a digital marketing agency that works with small to medium-sized medical offices, dental practices, and law firms — including personal injury, family law, criminal defense, and employment law firms.

About the Role

We are looking for a detail-oriented, reliable, and client-focused Virtual Assistant — Customer Support Specialist to join Global Team and support our client’s customer communication, reporting, and follow-up processes.

In this role, you will follow up with clients, prepare audits and reports, and maintain accurate documentation. You will collaborate with the operations and customer success teams to ensure timely, professional, and organized client communication. Training will be provided for internal audit and reporting tools.

Key Responsibilities

Follow up with clients via email and other communication channels
Run audits and prepare reports for clients (training provided)
Maintain accurate client records and documentation
Support ongoing customer service and administrative tasks
Assist with internal reporting, tracking, and follow-ups
Communicate clearly and professionally with clients
Ensure tasks are completed on time and with strong attention to detail

Required Skills & Experience

Strong written and verbal English communication
Basic proficiency with email and documentation tools
Comfortable working with reporting systems and internal tools (training provided)
Detail-oriented, organized, and consistent
Reliable, proactive, and responsible
Willingness to learn and adapt to new processes
Client-focused and professional communication style

Bonus Points For

Experience in customer support, administrative roles, or virtual assistance
Experience working with agencies or service-based businesses
Familiarity with CRM tools or dashboards
Experience in digital marketing environments (nice to have)

Reporting & Team Structure

Reports to: N/A (works collaboratively with Customer Operations team)
Supervises others: Not yet

Working Hours & Time Zone

9:00 AM — 6:00 PM EST

What We Offer

Competitive salary or hourly rate
Remote work flexibility
Supportive and collaborative work environment
Training and growth opportunities
Exposure to international clients and professional development

Virtual Assistant – Customer Support Sp...