Position : Operations Manager (Latam and SA)

Work Hours (Client) : 9:00am - 5:00pm UTC-5 Jamaica time

Pay Range : LATAM $2,500 / South Africa $2,000

Location of Search : LATAM and South Africa

Work Location : REMOTE

Role Overview

We are seeking a high-caliber Operations Manager to stabilize, standardize, and scale our day-to-day operations. Your primary objective is to remove operational friction and variability so that sales and fulfillment run like clockwork.

Note on Role Clarity: This is not a support role, an assistant role, or a project coordination role. It is a high-level leadership position focused on systems, execution, and accountability. You will own outcomes, not activities.

Core Responsibilities & Accountabilities

You are the final arbiter of operational performance. While you will delegate execution to country and functional managers, you hold the ultimate accountability for the following:

P&L Ownership: Own the full financial performance of the business, including cost control, margin protection, and working capital efficiency.
Operational Cadence: Establish and enforce the weekly, monthly, and quarterly performance rhythms that keep the organization aligned.
Cross-Functional Synchronization: Coordinate sales, fulfillment, and finance into a single execution rhythm to ensure demand meets capacity without sacrificing margin.
Systems & Controls: Design and enforce the operating frameworks, pricing policies, and discount structures that reduce "firefighting" and founder dependency.
Supply Chain & Procurement: Own the procurement strategy and supplier commercial terms to ensure supply continuity and margin protection.
Data-Driven Governance: Establish reporting disciplines that provide decision-ready data, accurate forecasting, and clear performance metrics.

What We Are Looking For

We need a "stabilizer" who thrives on order and results. The ideal candidate has:

Proven Stabilization Experience: You have successfully taken messy or inconsistent operations and turned them into repeatable systems.
Systems Thinking: You naturally see the "machine" behind the work and seek to optimize workflows so they no longer require your personal intervention.
Outcome Ownership: You are comfortable being judged on P&L and operational reliability. You do not confuse "activity" with "results."
Remote Leadership: Experience managing distributed teams across multiple markets (specifically the Caribbean/LATAM is an asset).
Commercial Acumen: You understand the levers of a distribution business, including inventory levels, cash conversion cycles, and credit exposure.

Experience & Requirements

Background: Previous experience as an Operations Manager, Business Operations Lead, or similar role with P&L accountability.
Language: Bilingual (English and Spanish) is a significant asset but not a requirement.
Technical: Proficiency in designing operating frameworks and using data to drive accountability.
Soft Skills: High level of professional maturity; ability to enforce standards without micromanaging.

We are NOT looking for:

Executive Assistants or Chiefs of Staff.
Project Coordinators or "people-only" managers.
Candidates whose experience is primarily "supporting" a leader rather than "owning" a function.

Key Measures of Effectiveness

Achievement of revenue, gross margin, and net profit targets.
Predictability and accuracy of financial forecasts and operational reporting.
Consistency of performance across various Caribbean markets.
Reduction in operational risk and individual dependency (the "bus factor").

Operations Manager (Latam and SA) - 17218