Director of Implementation

Reporting to: VP, Customer Adoption

About the Company

We are a venture-backed technology company modernizing how residential buildings are designed, configured, and delivered. Our platform replaces legacy design workflows with a data-driven, scalable system that helps homebuilders and design teams work faster, with greater consistency and accuracy.

Founded by leaders with experience shipping complex software at globally recognized technology and consumer brands, the company is well-capitalized and backed by a mix of institutional investors and strategic partners across construction, building products, and real estate.

About the Role

We’re hiring a Director of Implementation to lead and scale a team of architects and design professionals responsible for customer onboarding and implementation delivery.

This role reports into the senior leader overseeing customer adoption and plays a critical role in transforming implementation from a bespoke, project-by-project effort into a repeatable, efficient, and scalable operation. You’ll own execution, process design, team performance, and cross-functional alignment as customers transition from legacy design tools into a modern, data-centric platform.

What You’ll Do

Lead Implementation Delivery

Own day-to-day execution of customer implementations, ensuring projects are delivered on time, within scope, and at a high quality bar
Oversee the transition of customers from traditional architectural design tools and workflows into a new platform
Act as the senior escalation point for complex delivery or technical challenges

Build Scalable Processes

Design and operationalize a standardized implementation methodology, including playbooks, documentation, and best practices
Reduce variability and dependency on individual contributors by building repeatable systems and workflows
Continuously identify bottlenecks and improvement opportunities across the implementation lifecycle

Develop and Lead the Team

Recruit, hire, onboard, and manage a team of architects and design specialists
Set clear expectations, performance standards, and growth paths
Build a culture of accountability, continuous improvement, and operational excellence

Own Metrics and Performance

Define and track KPIs related to throughput, cycle time, quality, and utilization
Use data to inform staffing, prioritization, and process decisions
Report on team performance and implementation health to senior leadership

Partner Cross-Functionally

Work closely with customer adoption leadership to align delivery with business goals
Collaborate with product and engineering teams to surface customer insights and implementation-driven feedback
Advocate for operational needs and customer realities in platform evolution discussions

What You’ll Bring

Experience & Background

10+ years in implementation, professional services, or delivery roles within AEC, BIM, or construction technology
Experience supporting customers through complex workflow or platform transitions
Background working with architectural design systems and production modeling workflows

People Leadership

3–5+ years leading technical or design-focused teams
Direct experience hiring, developing, and managing senior individual contributors
Comfortable balancing hands-on problem solving with leadership and delegation

Operational Strength

Proven ability to build and scale repeatable delivery processes
Strong project and program management instincts
Comfortable operating in fast-moving, ambiguous environments

Technical & Analytical Mindset

Deep understanding of the challenges inherent in legacy design tools and manual workflows
Data-driven approach to managing performance and driving efficiency
Strong problem-framing and root-cause analysis skills

Working Here

The company operates as a remote-first organization with flexible working hours. Employees are supported with competitive compensation, meaningful equity, and a full benefits package including health coverage, retirement plans, generous time off, and family leave.

Team members are trusted to do high-quality work without unnecessary bureaucracy, and are given the autonomy and support needed to build durable systems—not just ship one-off solutions.

Salary Range: $175,000 - $190,000