Digital Marketing Account Manager

Location: Remote (U.S CST work hours)
Work Type: Full-time

Role Overview

As a Digital Marketing Account Manager, you will serve as the primary point of contact for clients from onboarding through ongoing optimization. You’ll lead client communication, guide strategy in partnership with internal teams, and help clients clearly understand their digital marketing performance.

This role combines client communication, strategic thinking, and problem-solving, with a strong focus on retention, performance insights, and proactive account management.

Key Responsibilities

Own and manage relationships with assigned clients and stakeholders
Lead client meetings, cadence calls, status updates, and ongoing reporting
Ensure work is delivered on time, within scope, and aligned with client goals
Monitor performance, surface insights, and collaborate with internal specialists to guide strategy
Educate clients on SEO, PPC, and digital marketing fundamentals
Proactively identify risks, challenges, and growth opportunities
Maintain a minimum 95% client retention rate and NPS scores of 8+

Remote Work Expectations

Maintain a dedicated home workspace and reliable internet connection
Manage time effectively in a remote-first environment
Communicate proactively and remain accountable
Adapt quickly to changing priorities and challenges

Qualifications

2+ years of experience in account management, client success, or client-facing roles
1+ year of experience working within a digital marketing agency
SEO and PPC experience required
Strong working knowledge of:
- Google Analytics (GA4)
- Google Ads reporting
- Meta Business Manager reporting
Ability to independently pull, analyze, and interpret performance reports and KPIs
Comfortable discussing strategy, KPIs, and digital performance with confidence
Solid understanding of SEO and paid media fundamentals
Familiarity with Webflow, WordPress, and/or Shopify
Experience with Home Services clients (HVAC, plumbing, remodeling, etc.) is a plus
Strong written and verbal communication skills
Highly organized with the ability to manage multiple clients and priorities
Self-directed, proactive, and resourceful in a fast-paced environment

Digital Marketing Account Manager - 17288