Starting Hourly: $20.50 per hour

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.

Curently, we are looking for a full time Medical Receptionist for our San Juan Capistrano location.

Schedule needed: Monday - Friday 8:00am - 5:00pm

* Bilingual in English & Spanish preferred but not required

ESSENTIAL POSITION DUTIES

Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
Scheduling patient’s initial evaluations and follow up visits through plan of care

MINIMUM POSITION REQUIREMENTS
Knowledge, Skills, and Abilities

Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
Possess strong relationship building and customer service skills
Ability to maintain confidential documents
Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Possess strong team player attributes
Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by

Education and Experience
Education: High School diploma or equivalent (Must be 18+)
Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.
Physical Requirements and Working Conditions
Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

Medical Receptionist - Full Time