Position : Care Support

Work Hours (Client) : Sunday to Thursday day-time EST hours

Holidays : 1,400-1,700usd/month

Pay Range : USD/month (varies based on skill set and experience level)

Location of Search : South Africa, Philippines, Latin America, or Any Region

Work Location : REMOTE

Type of Contract : Independent Contractor

Company/Client Overview:

Home Instead is dedicated to enhancing the lives of aging adults by providing compassionate, high-quality care. We are seeking a detail-oriented and experienced Care Support who will help us manage our care plans, reporting and organization

Duties and Responsibilities:

Schedule caregivers to execute care plans designed by our registered nurses.
Handle overnight scheduling changes or client incidents for 24/7 coverage
Handle inquiries from potential clients (web and inquiry calls)

Minimum Requirements:

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 5-10 years of customer service experience

Preferably some healthcare experience or training (e.g., nursing school or experience)
Microsoft suite (including Excel, Word, Teams, and Outlook), bonus if SalesForce experience (but can be trained)
Very good internet connection and computer (phones are VOIP)
Bonus if direct experience in healthcare or personal care staffing
Bonus if some financial or reporting experience
English Skills: Very good
Demeanor: Customer service and client-centric while dealing with clients, but detail-oriented since must be able to work with other schedulers in a demanding and fast-paced rol

Care Support (open to any region) - 53393770418