Senior Manager – Head of Operations

Location: Sri Lanka

About the Organization

Our client is a premier, regulated Finance / Microfinance institution in Sri Lanka. They combine global expertise with deep local roots to empower communities through financial inclusion.

Right Talent is proud to represent this leading organization as they seek a strategic leader to drive their operational excellence to new heights.

The Role

We are looking for a high-caliber Senior Manager (Head of Operations) to oversee the complete operational framework of the organization. You will be responsible for translating high-level strategy into efficient, compliant, and customer-centric service delivery across the island.

Key Responsibilities

Strategic Leadership: Develop and implement operational strategies that align with the organization’s long-term growth and social impact goals.
Operational Excellence: Oversee all daily operations, identifying bottlenecks and optimizing processes to ensure maximum productivity.
Regulatory Compliance: Ensure all activities strictly adhere to the Micro Finance Act and the regulations set by the Central Bank of Sri Lanka.
Team Management: Lead, mentor, and inspire a diverse operational team to meet performance targets and maintain service quality.
Stakeholder Relations: Build strong bridges with regulatory bodies, strategic partners, and key clients.
Risk & Reporting: Manage operational risks proactively and present comprehensive performance reports to the Board of Directors.
Customer Centricity: Drive initiatives that enhance service quality and improve the overall customer experience.

Essential Qualifications

Education: A Master’s Degree in Business Administration (MBA), Finance, or a closely related field.
Professional Certification: Added advantage for those with professional qualifications in Microfinance or Banking.

Desired Experience & Skills

Track Record: At least 7 years of experience in operations management, ideally within Microfinance or the broader Financial Services sector.
Leadership: Proven ability to manage complex organizational structures and lead large teams.
Expertise: Deep understanding of the Sri Lankan microfinance regulatory landscape and compliance requirements.
Analytical Depth: Exceptional problem-solving, decision-making, and analytical skills to drive efficiency.