ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle-Level Executives across all sectors.

ICAP Executive Search, on behalf of our client, a dynamic trading company specializing in high-end household electrical products and interior kitchen design, is seeking to recruit an experienced professional for the position of Technical Manager & Head of Service (Premium Home Appliances) for its high-end / luxury home appliances company, specializing in premium refrigeration and cooking appliances.

Technical Manager & Head of Service (Premium Home Appliances) (6102/TM&HS/ESS/GR)

This role is responsible for the overall technical and service operation, ensuring exceptional after-sales experience aligned with a premium brand positioning. This role is based in Athens.

Key Responsibilities

Full ownership of the service department (technical support, after-sales service, warranty handling).
Management and coordination of a small team of internal technicians.
Technical expertise on refrigeration and cooking appliances (installation, diagnostics, repairs) and troubleshooting if required.
Development and implementation of service procedures, KPIs, and quality standards.
Direct collaboration with sales, operations, and suppliers/manufacturers.
Handling of high-profile clients and demanding projects, ensuring top-level service delivery.
Training and technical support of service teams and partners.

Requirements

Proven experience at least 5 years in technical/service within premium or complex technical products (ideally home appliances, HVAC, white goods, or similar).
Strong technical background in installation and repair of home appliances.
Ability to demonstrate a managerial mindset.
High level of professionalism, reliability, and accountability.
Customer-centric approach suitable for luxury / premium clientele.
Ability to operate independently and take full ownership of the function.
Excellent communication skills (Greek & English).
Availability to travel across Greece when necessary

Benefits

Key managerial role in a premium, growing company.
Competitive compensation package and bonus scheme based on service performance
Company car, mobile, laptop
Continious training and development
High level of autonomy and direct impact on brand reputation and customer experience and loyalty.

Technical Manager & Head of Service (Pr...