Gilbert’s Risk Solutions is seeking a motivated professional to join our Group Benefits department. This position manages client accounts, provides excellent customer service, and works extensively in insurance carrier and benefits administration computer systems.

Hybrid Schedule: This position requires working three days per week at our main office in Sharon, Pennsylvania, with the option to work remotely up to two days per week.

Responsibilities

Manage assigned employee benefits client accounts, ensuring high client satisfaction and retention
Serve as the primary contact between clients and insurance carriers
Coordinate renewals, enrollments, billing, and eligibility changes accurately and on time
Enter, maintain, and review client information in multiple computer systems
Resolve client and employee benefits issues while providing timely, professional customer service
Assist clients with compliance matters, including COBRA, FMLA, the Affordable Care Act, and ERISA
Attend client meetings as needed; occasional overnight travel may be required

Qualifications

Bachelor’s degree, or Associate's degree or related experience
Employee benefits, insurance, internship, or customer service experience preferred
Life and Health Insurance License required
Strong computer skills and the ability to learn multiple systems
Excellent customer service, communication, and relationship-building skills
Strong attention to detail, organization, problem-solving, and follow-through
Ability to manage deadlines and changing priorities

Gilbert’s Risk Solutions Offers

Medical, dental, and vision insurance
Self-managed paid time off
Paid maternity, paternity, and parental leave
401(k) with company match and immediate vesting
Fitness facility reimbursement
College loan and professional development reimbursement
Profit sharing based on company performance

Gilbert’s Risk Solutions is an Equal Opportunity Employer.

Benefits Account Manager