Remote Legal Receptionist (Full-Time)

Work from Home | U.S. Business Hours

About the Role

We are seeking a full-time Remote Legal Receptionist to serve as the first point of contact for a law firm. This role is well-suited for a professional, detail-oriented individual who can communicate clearly, handle sensitive information with discretion, and provide excellent client service in a legal setting. Full training is provided, and prior legal experience is not required.

As a Legal Receptionist, you will manage incoming calls and emails, assist with client communications, and support the firm’s administrative and intake processes. Your professionalism and attention to detail will help ensure clients feel supported from their very first interaction.

Key Responsibilities

Answer incoming calls promptly and professionally on behalf of a law firm
Handle a high volume of calls and emails related to legal inquiries
Respond to client and prospective client inquiries within established timeframes
Accurately log all calls, emails, and client communications
Screen and route inquiries according to legal intake guidelines
Maintain confidentiality and professionalism at all times
Assist with administrative tasks and internal process documentation
Support other team members as needed to ensure smooth daily operations

Requirements & Skills

Professional, courteous communicator with strong phone etiquette
Fluent in English (spoken and written) with excellent grammar and spelling
Comfortable working evening hours aligned with U.S. business operations
Ability to handle sensitive or confidential information with discretion
Proficient in Microsoft 365 and Google Workspace
Detail-oriented, adaptable, and eager to learn legal workflows and systems
Strong multitasking skills and ability to remain focused throughout the workday
Commitment to avoiding social media and distractions during work hours

Technology Requirements

Computer with SSD (500GB or higher) and at least 16GB RAM, capable of running Windows 11 or newer
Mouse, webcam, and noise-canceling headset
Reliable high-speed fiber internet (minimum 100 Mbps) with a wired Ethernet connection
Backup power solution (UPS or inverter)

Work Environment

Fully remote position
Fast-paced legal environment
Collaborative, professional team culture