Important! Please ensure your resume is fully updated before submitting your application. Highlight any experience supporting Australian clients or working with Australian companies, and clearly mention the company name(s). Experience with Australian clients will be given priority, so make sure your most recent roles, relevant skills, and achievements are accurately listed.

Job Brief

We are seeking a highly skilled and sales-driven Travel Sales Consultant with a strong background in the Australian travel market. This role is ideal for a professional with extensive "operational know-how" in travel management systems and a deep understanding of Australian product suppliers. You will be responsible for end-to-end travel management, from initial enquiry and complex itinerary building to financial reconciliation. The successful candidate will leverage their expertise in GDS platforms and cruise/touring products to provide exceptional service to our clients, ensuring every journey is seamless and professionally managed.

Responsibilities:

Sales and Conversion – Convert travel enquiries into bookings by providing expert advice and tailored itineraries.

Itinerary Management – Create and manage complex travel bookings including flights, accommodation, and land tours.

GDS Operations – Utilise Sabre and other GDS platforms to search, book, and issue travel segments efficiently.

Mid-Office Management – Use Tramada or Traveltek for accurate file management, documentation, and workflow tracking.

Supplier Liaison – Communicate and negotiate with Australian and global suppliers to secure the best outcomes for clients.

Cruise and Touring Specialist – Provide specialist knowledge and booking support for key partners such as Carnival, RCI, Wendy Wu, and APT.

Financial Administration – Manage banking and daily reconciliation of travel files to ensure financial accuracy.

Payment Processing – Oversee client payments and supplier disbursements in line with company policy.

Quality Control – Ensure all travel documentation, including visas and itineraries, meets strict quality and regulatory standards.

Customer Support – Act as a dedicated point of contact for clients, handling amendments, cancellations, and travel disruptions.

Requirements:

Travel Industry Experience – Proven experience in a sales or operational role within a travel agency environment.

Australian Market Knowledge – Deep understanding of Australian travel trends and major product suppliers.

Technical Expertise – Operational proficiency in Tramada and/or Traveltek is highly beneficial.

GDS Proficiency – Strong working knowledge of Sabre and CTG (Consolidated Travel Group) platforms.

Financial Literacy – Basic financial understanding with the ability to perform banking and reconciliation tasks.

Product Knowledge – Familiarity with major cruise lines (Carnival, RCI) and touring companies (Wendy Wu, APT, Journey Beyond).

Communication Skills – Excellent command of English, with the ability to build rapport with Australian clients.

Software Proficiency:

Global Distribution Systems: Sabre

Mid-Office Systems: Tramada, Traveltek

Ticketing Platforms: CTG (Consolidated Travel Group)

Supplier Platforms: Go Carnival, Polar Online (RCI), and various tour operator portals

Productivity Suites: Microsoft Excel and Word for financial tracking and reporting

Education:

Bachelor’s Degree in Tourism Management, Hospitality, or a related field

Vocational Certification – A National Certificate (NC II) in Travel Services or a related vocational diploma will be highly regarded

Personal Attributes:

Sales Mindset – Driven to achieve targets while maintaining a high standard of customer service

Meticulous Attention to Detail – High accuracy in data entry and financial reconciliation to prevent booking errors

Problem Solving – Ability to think on your feet and resolve complex travel disruptions or booking issues

Organisational Skills – Capable of managing multiple bookings and financial deadlines simultaneously

Integrity – Maintains high ethical standards when handling financial transactions and client data

Adaptability – Quick to learn new supplier platforms and adjust to changing travel regulations

Time Zone: Australian Business Hours

Applicant Location: Must be located in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Travel Sales Consultant (Telesales)