Sales-Driven Call Center Representative

We are seeking a high-energy, persuasive, and results-oriented Sales & Support Representative to join our team. In this role, you aren’t just answering questions—you are a brand ambassador and a closer. You will turn every customer inquiry into a sales opportunity by identifying needs and recommending the perfect solutions.

The ideal candidate is a "people person" with a competitive spirit who thrives on hitting targets and turning a "no" into a "yes" while maintaining a world-class customer experience.

Key Responsibilities

Revenue Generation: Proactively identify opportunities to upsell or cross-sell products and services during inbound support calls.
Consultative Selling: Actively listen to customer needs to recommend tailored solutions that drive sales growth and increase average order value.
Lead Conversion: Follow up on inquiries via phone, email, and chat to convert potential leads into loyal, paying customers.
Problem Resolution & Retention: Resolve customer concerns with a "save" mindset, turning negative experiences into opportunities for brand loyalty and renewed sales.
CRM & Pipeline Management: Maintain meticulous records of customer interactions and sales progress in the CRM to ensure effective follow-ups and lead nurturing.
Performance Targets: Consistently meet or exceed Key Performance Indicators (KPIs), including sales conversion rates, revenue targets, and CSAT scores.

Required Skills & Qualifications

Skill Category	Requirements
Sales Acumen	Proven ability to handle objections, negotiate, and close a sale confidently.
Communication	Exceptional verbal and written skills; ability to build rapport quickly and "smile through the phone."
Tech Savvy	Proficiency in CRM software (Salesforce, Zendesk) and the ability to multitask across multiple digital platforms.
Resilience	A high degree of emotional intelligence; ability to handle rejection and remain motivated in a fast-paced environment.
Experience	High school diploma or equivalent. 1–2 years of experience in outbound/inbound sales, retail sales, or commission-based roles is highly preferred.
Reliability	Ability to work flexible shifts, including peak sales periods such as weekends or holidays.

Call Center Agents (JD) - 17500