Customer Support & Sales Agent

Full-Time (40 hrs/week) | Fully Remote
Location: South Africa (U.S. Work Hours)

The Role

As a Customer Support & Sales Agent, you will handle inbound card activation calls from U.S. customers who have received their credit card in the mail. Your primary responsibility is to verify customer identity, activate the card, and guide customers through a short, scripted flow that includes optional add-on or down-sell offers.

This is a structured, process-driven role, not a cold sales position. You will work within the company’s internal agent tool, which provides exact prompts, compliance language, and step-by-step guidance throughout each call.

Agents who succeed in this role are clear communicators, comfortable speaking with U.S. consumers, and able to balance customer service professionalism with light, compliant consultative selling.

Key Responsibilities

Handle inbound phone calls from U.S.-based customers activating their credit cards
Follow strict identity verification, security, and compliance workflows
Clearly read and deliver scripted prompts within the company’s internal system
Present and explain optional add-on or down-sell offers when prompted
Maintain a calm, professional, and empathetic tone when speaking with financially sensitive customers
Accurately document call outcomes and follow required call procedures
Meet attendance, quality, and performance expectations in a fast-scaling environment

What Success Looks Like

High accuracy and compliance in identity verification and call execution
Strong customer satisfaction and professional call handling
Consistent attendance and schedule reliability
Ability to convert a portion of eligible calls into approved add-on sales (commission-based)
Comfort working within highly structured systems, scripts, and compliance requirements

Qualifications

Excellent spoken English with a U.S.-friendly accent
Strong cultural familiarity with U.S. customers and communication styles
Previous experience in customer support, call centers, sales, or financial services
Confident speaking on the phone and following scripted workflows precisely
Detail-oriented and comfortable working in regulated or compliance-driven environments
Reliable high-speed internet connection and a professional home workspace
Open to performance tracking, quality monitoring, and structured feedback
South Africa–based candidates strongly preferred due to language proficiency, time zone alignment, and cultural fit

Schedule & Coverage

Full-time: 40 hours per week
24/7 operation with higher call volumes during U.S. business hours (EST)
Schedules may include day, evening, or overnight shifts depending on coverage needs

Compensation & Incentives

Competitive, market-aligned monthly base compensation
Commission or performance-based incentives tied to successful add-on sales
Stable, long-term opportunity within a rapidly scaling organization

Why This Role Is Unique

Join a high-growth fintech launch from the ground up
Be part of a team expected to scale from 10–15 agents to hundreds within months
Work in a highly structured environment with clear systems, expectations, and support
Long-term growth opportunity as the company expands nationally

Customer Support & Sales Agent -17501