On behalf of a leading marketing services company, we’re looking for an organised, proactive CX & Insights Project Manager to drive the delivery of CX programmes across client accounts.
Working closely with CX Managers, researchers, strategists and creatives, you will take ownership of projects from brief through to delivery, ensuring everything runs smoothly, on time, within budget and to an exceptional standard.

You will be a key point of contact for clients, helping to turn strategic recommendations into robust delivery plans. The ideal candidate will bring experience from an agency or consultancy environment, a good understanding of transformation or CX-related projects, and a passion for seamless project execution.

Competitive salary
Working hours Monday to Friday 9am-5.30pm
Hybrid working, 3 days per week in Mansfield with some days in London each month
Free parking
Healthcare scheme
Employee wellbeing initiatives

Key Responsibilities:

Take ownership of CX projects from client brief through to final delivery
Deliver projects on time, within budget and to agreed quality standards
Produce and maintain clear project documentation, including timing plans, scopes, budget trackers and risk logs.
Manage scope proactively and communicate changes to internal teams and clients
Identify risks early and implement mitigation plans to keep delivery on track
Act as the day-to-day delivery contact for clients, ensuring communication is clear, timely and professional
Support CX Managers with client updates, status meetings, presentations and debrief sessions
Challenge and clarify briefs to ensure projects are well-defined, realistic and aligned to client goals
Track performance of CX retainers and project budgets, highlighting variances and recommending corrective actions
Support proposal creation through project scoping, cost estimating and resource planning
Ensure accurate and timely client invoicing aligned to project milestones
Maintain strong commercial control of scope, budgets and profitability
Work closely with internal teams including creative, digital, insight, strategy and production to schedule and secure resources
Lead and guide colleagues or external partners to ensure consistent, high-quality delivery
Liaise with external suppliers (e.g. freelance resource etc) where relevant
Seek opportunities to enhance delivery processes and introduce more efficient ways of working

Skills and experience required:

Background in client or project management roles within an agency, consultancy, or marketing environment
Experience managing or supporting business transformation or CX-related projects
Highly organised with strong time management and attention to detail
Excellent written and verbal communication skills, with confidence managing multiple stakeholders
Able to translate strategic plans into actionable delivery
Comfortable working in a fast-paced, collaborative environment
Able to stay calm and solutions-focused under pressure