Job Title: General Manager

Job Overview
Our client is seeking an accomplished General Manager to lead a branded luxury lifestyle resort in the Caribbean. This is a senior operating role for an experienced hotel leader who combines elevated service standards, strong commercial discipline, and effective people leadership. The General Manager will be accountable for overall resort performance, guest satisfaction, financial results, and operational excellence while working closely with a wider corporate structure.

Key Responsibilities

Provide visible, hands-on leadership across all resort operations in line with a luxury lifestyle service philosophy
Build, develop, and retain a high-performing executive committee and senior leadership team
Establish a culture of accountability, professionalism, and genuine hospitality throughout the resort
Act as the senior on-property representative and primary decision-maker at all times
Drive consistently high guest satisfaction across all departments and guest touchpoints
Ensure alignment with international luxury lifestyle standards and service expectations
Lead preparation for quality audits, performance reviews, and operational assessments
Personally manage complex guest issues and mitigate reputational risk
Hold full P&L responsibility with accountability for profitability and NOI delivery
Lead annual budgeting, forecasting, and ongoing financial performance management
Collaborate with corporate teams on revenue management, sales, and marketing initiatives
Oversee capital expenditure planning, prioritisation, and long-term asset protection
Ensure effective on-property execution of sales and marketing strategies under management agreements
Maintain professional, transparent relationships with owners and stakeholders in a mixed-use environment
Ensure compliance with statutory, health & safety, and operational requirements
Maintain strong internal controls, governance standards, and reporting disciplines
Act as a trusted senior leader within the organisation, reporting into corporate hospitality leadership

Qualifications & Requirements

Proven experience as a General Manager or strong Resort Manager ready to step into the role within luxury or upper-upscale lifestyle resorts
Experience with internationally recognised luxury or lifestyle hotel brands
Strong financial acumen with demonstrable P&L ownership and commercial decision-making capability
Confident operator able to balance service excellence with sustainable financial outcomes
Experience in owner-facing, mixed-use, or condominium hotel environments is highly desirable
International experience preferred, with resort market exposure considered an advantage
Ability to perform effectively in a fast-paced, forward-thinking, and collaborative environment