🚀 Client Growth Manager (Buy-Side)
📍 Remote – Open to candidates in Latin America
🕒 EST, Monday–Friday (typically 8:00 AM–5:00 PM ET; to be confirmed)
💰 On-Target Earnings (OTE) up to $80,000 USD, consisting of base salary plus performance-based variable compensation. The expected mix is 50/50 to 60/40 base-to-variable, with final compensation determined by experience, skill set and market factors.
📝 Independent Contractor

About the Company

This company is a leading online M&A sourcing platform connecting professional acquirers and sellers of privately held small businesses. The platform improves speed, confidentiality, and overall transaction success.

In 2024, nearly 11,000 lower middle-market businesses pursued M&A opportunities through the platform, generating over 1,000,000 connections, 75,000+ signed NDAs, and hundreds of millions of dollars in successfully closed transactions.

What You’ll Be Doing

The Go-To-Market (GTM) team includes sales and customer success professionals focused on acquiring new customers and growing existing relationships across both the sell-side (investment banks, M&A advisors, business brokers, and business owners) and the buy-side (private equity firms, family offices, corporate development teams, independent sponsors, and search funds).

Your primary responsibility is to support buy-side members by proactively engaging inbound prospects and existing customers via phone and email, managing key operational processes, and maintaining accurate systems and records.

You’ll help build trust, deliver high-quality support, and ensure members achieve success on the platform. The team also conducts proactive outreach to re-engage members whose platform usage has declined or from whom additional information is required.

Success in this role comes from developing a deep understanding of the platform and effectively communicating its value. You’ll receive ongoing training, development, and coaching.

This is not a support-only role. You’ll manage your own portfolio of clients, drive retention, and identify growth opportunities.

Responsibilities

Understand each member’s investment goals and strategies to ensure they are well-positioned for success
Drive key engagement KPIs through consistent phone and email outreach
Execute core customer success tasks, including:
- Proactive outreach to increase platform usage
- 20+ connected calls per week and timely responses to inbound requests
- Launching targeted email campaigns to improve member engagement
- Sharing product and service feedback with internal teams
- Salesforce administration, including contract processing and verification
Handling support requests via phone and email
Participate in internal meetings and contribute to projects and initiatives as needed

Qualifications

Experience: 3+ years in Sales and Account Management
Communication: Fluent in English (C1+); confident communicator in a client-facing role
Employment Stability: A consistent work history is preferred
Prior exposure to investment banking, private equity, or related GTM environments is a strong plus
Proven track record of growth and achievement
Highly organized, responsive, and detail-oriented
Tech-savvy, adaptable and professional

Values

Expect and deliver excellence
Take ownership and accountability
Prioritize member trust
Communicate clearly and collaborate effectively
Continuously look for ways to improve and simplify

Interview Process

1st Round: 30-minute interview with the VP of Go-To-Market
2nd Round: 60-minute mock sales demo with the VP of Go-To-Market and a Sales Coach
3rd Round: Interview with the VP of Operations, Business Operations Manager and VP of Go-To-Market
Final Round: 60-minute interview with the CEO

Client Growth Manager - 38067558947