Job Specification

Position: Head Housekeeper

Department: Housekeeping
Reports To: Hotel Manager
Work Location: Interior of the Vessel
Salary: €1,550 – €1,850 per month + Tips

Position Overview

The Head Housekeeper plays a key leadership role in maintaining the highest standards of cleanliness, hygiene, and presentation throughout the vessel. This position oversees all housekeeping operations, ensures exceptional guest satisfaction, manages inventories and supplies, and leads a multicultural housekeeping team while complying with safety, hygiene, and operational standards.

Key Responsibilities

Housekeeping Operations

Oversee the efficient organization and daily operation of the housekeeping department.
Ensure immaculate cleanliness of guest staterooms and all public areas in accordance with Standard Operating Procedures (SOPs).
Prepare cabins on embarkation day and maintain them daily according to guest preferences and pre-voyage documentation.
Facilitate guest familiarization with cabins, ship layout, and equipment on arrival day.
Maintain and replenish amenities, minibar items, glassware, cutlery, and floral arrangements.
Respect guest privacy and strictly adhere to cabin service protocols.

Guest Services

Manage and deliver guest services, including laundry, newspapers, cabin gifts, and VIP amenities.
Ensure all guest issues, inquiries, and requests are logged, followed up, and resolved promptly.
Maintain a professional, guest-focused approach at all times.

Inventory & Cost Control

Perform and supervise inventories, purchase orders, equipment control, and delivery verification.
Monitor and reduce waste, breakage, and unnecessary consumption.
Ensure correct waste separation and disposal procedures.
Manage uniform distribution, issuance, control, and return.

Maintenance & Safety

Identify non-functional equipment and generate maintenance requests for cabins and public areas.
Track progress of maintenance issues and report delays or concerns to the Hotel Manager.
Routinely inspect staterooms, corridors, and public areas to ensure safety and quality standards are met.
Ensure proper handling, storage, and usage of cleaning chemicals, machinery, and equipment.

Leadership & People Management

Lead, motivate, and support a multicultural housekeeping team to maximize productivity, satisfaction, and retention.
Provide coaching, feedback, and development opportunities for team members.
Ensure new crew members are properly welcomed, trained, and integrated into the team.
Conduct staff training and regularly evaluate performance based on quality, efficiency, and compliance with standards.
Maintain and enforce uniform, grooming, and appearance standards.

Scheduling & Administration

Prepare accurate and balanced housekeeping work schedules that support operational needs and crew well-being.
Ensure schedules comply with labor regulations and are approved by the Hotel Manager.
Support operations during staff shortages as required.

Compliance & Additional Duties

Implement and enforce health, safety, hygiene, and HACCP standards.
Participate in trainings, briefings, meetings, and safety drills; fully understand assigned safety duties.
Perform additional tasks such as luggage handling, loading, and garbage off-loading when required.
Report potential hazards and safety concerns immediately.

Experience & Qualification Requirements

Minimum 1 year of experience in a similar role within a 4- or 5-star hospitality environment.
Language Skills: Fluent English required; basic German preferred; additional languages are an advantage.
Strong knowledge of housekeeping operations and sanitary regulations.
High level of discretion when handling confidential information.
Ability to work flexible hours according to operational needs.
Comfortable working in a multicultural environment.
Professional appearance and strong attention to detail.
Guest-oriented mindset with excellent communication and coaching skills.

HOUSEKEEPING VEZETŐ/HEAD HOUSEKEEPER

Megjegyzés a jelentkezőnek/Note For Candidate