Sales Engineer
Bryan / College Station, TX (hybrid/remote option)

POSITION OVERVIEW
The Sales Engineer is a mid-level technical sales support position reporting to the Technical Sales Manager. This role combines technical knowledge of power system protection engineering with sales support capabilities to help drive SynchroGrid's consulting and software business growth. The Sales Engineer acts as a technical liaison between customers and the sales team, providing product demonstrations, technical consultation during the sales process, and post-sale implementation support and account management.

Key Facts:

Reports to: Technical Sales Manager
Location: Bryan, TX (hybrid/remote options available)
Travel: 40-50% (customer visits, demonstrations, conferences)
Classification: Full-time, Exempt
Experience Level: Mid-Level (2-5 years professional experience)

PRIMARY RESPONSIBILITIES

1. Pre-Sales Technical Support (50%)

Identify and pursue new customers in target utility markets
Develop high-quality proposals and quotations, including drafting technical scopes, for both software and engineering service sales
Support development of regional territory and individual account strategies
Prepare and deliver technical presentations and product demonstrations of SARA software
Create technical documentation and collateral for sales presentations
Develop demonstration scenarios and use-cases tailored to customer needs
Support proof-of-concept evaluations and trial implementations
Participate in customer site visits to assess technical requirements
Gain hands-on experience with the SARA software through client work in support of the Engineering Services consultancy business (first year only - optional pending experience level)

2. Post-Sales Product and Service Implementation Support (30%)

Lead account management efforts by strengthening client relationships
Provide onboarding and initial training for new SARA software customers
Support customers with software integration during initial adoption phase
Troubleshoot basic technical issues and coordinate with engineering for complex problems
Document customer implementation processes and best practices
Create customer-facing technical guides and tutorial materials
Gather customer feedback on product usability and feature requests

3. Sales Process Support (20%)

Support achievement of annual revenue targets through active selling
Perform outreach to potential clients via email, phone calls, social media, etc.
Maintain and update technical content in CRM system (HubSpot)
Track product demonstration schedules and follow-up activities
Coordinate with engineering team on technical feasibility for custom requests
Attend sales team meetings and provide technical input on opportunities
Support marketing initiatives with technical content creation
Support lead development by representing SynchroGrid at relay conferences and industry events
Maintain competitive intelligence on software products in the market

SOFTWARE PRODUCTS & ENGINEERING SERVICES TO SUPPORT
The Sales Engineer must develop working knowledge of SynchroGrid's catalog of software offerings and engineering services to be able to demonstrate, explain, and support each:

SARA (Setting Automation Relay Assistant) Platform:

SARA Core Platform - Database and settings management
Transmission Line Module - Automated distance protection settings
Auto-Transformer Module - Transformer protection calculations
Bus Module - Bus protection settings automation
Capacitor & Reactor Modules - Shunt equipment protection
Distribution Module - Distribution system protection automation
Relay Linking Services - Model-to-relay data integration
Wide-Area Coordination (WAC) Module - System-wide coordination studies

Automation & Consulting Services:

Automated NERC Compliance Modeling
Wide-Area Coordination Studies
Custom Software Integration
Implementation Support

Substation Engineering Services:

Protection and Control Studies
Relay Settings and Coordination
NERC PRC Compliance Services
Arc Flash Studies
System Impact Studies
Substation Design and Engineering
Power System Studies

REQUIRED QUALIFICATIONS

Education:

Bachelor's degree in Electrical Engineering or related technical field
Coursework in power systems, protection, or related areas preferred

Technical Knowledge:

Understanding of electrical power system fundamentals
Moderate knowledge of protective relaying principles
Familiarity with technical software applications and databases
Proficiency with Microsoft Office Suite
Ability to learn new software platforms quickly

Communication & Presentation Skills:

Strong verbal and written communication skills
Ability to explain technical concepts to diverse audiences
Comfortable presenting to small and large groups
Professional demeanor in customer-facing situations
Ability to build rapport with utility engineers

Professional Attributes:

Self-motivated with strong organizational skills
Detail-oriented with multitasking ability
Team player who collaborates effectively
Customer-service oriented mindset
Willingness to travel (40%-50%)
Valid driver's license

Preferred Qualifications:

Experience with relay settings or power system protection
Exposure to utility operations or electric power industry
Experience with ASPEN, PSS/E, or similar software
Familiarity with NERC reliability standards
Previous customer-facing or technical support experience
Experience creating technical documentation
Interest in pursuing PE licensure

CAREER DEVELOPMENT

This position offers significant professional development opportunities with comprehensive training, mentorship from senior engineers and sales leadership, exposure to diverse utility customers, attendance at industry conferences (Georgia Tech, Texas A&M, WPRC), and opportunity to develop both technical and business skills.

Career Path:
Sales Engineer (Mid-Level) → Senior Sales Engineer / Account Manager → Regional Technical Sales Manger

Success Metrics:

Quality and effectiveness of product demonstrations
Number of prospective clients engaged with (including product demonstrations)
Quality of proposal support
Customer satisfaction with implementation
Contribution to sales pipeline development
Technical documentation quality
Team collaboration effectiveness
Professional development progress

LIFE AT SYNCHROGRID

Working Conditions:

Hybrid work environment (office, remote, customer sites)
Regular use of computer, phone, video conferencing
Travel: 40-50% (typically 1-2 trips per month, between 1 to 4 days each, pending location and need)
Occasional evening/weekend work for travel
Small, collaborative team with opportunities for company-wide collaboration across Texas and Colorado offices

Compensation & Benefits:

Competitive base salary commensurate with experience
Annual performance bonus eligibility after six months
Comprehensive health, dental, vision insurance
401(k) with company contributions
Paid time off and holidays
Professional development budget
Company laptop, phone, technology stipend
Travel expense reimbursement
Future equity participation opportunity

Why Join SynchroGrid?

Founder-led, strong company culture rooted in connection, trust, and close-knit collaboration
Join a dynamic team at the forefront of power system automation
Work with leading utilities across North America
Develop expertise in a specialized, high-demand field
Contribute to critical electric grid reliability
Gain experience in engineering and business development
Grow with an innovation-focused company
Make a meaningful impact in an entrepreneurial environment

SynchroGrid, Inc. is an Equal Opportunity Employer