Join a profitable, growing B2B distribution company where your work directly keeps customers happy, orders moving, and operations running smoothly across aviation, marine, and construction industries.

SurfaceLiner

SurfaceLiner is a small, family-owned business located in Telluride, Colorado. We have been in business for over 20 years, providing the building, aviation, and marine industries with our innovative Swiss-Made surface protection product. SurfaceLiner uses the principles of EOS (Entrepreneurial Operating Systems) to stay focused, aligned, and accountable as we grow.

What You Will Do

We are seeking a highly organized and detail-oriented Operations Administrative Assistant to support our growing operations team. This role is split approximately 50/50 between Customer Service/Logistics Coordinator and administrative support for the Operations Manager. This position is ideal for someone who enjoys variety in their day, takes pride in operational accuracy, and thrives in a collaborative, small-team environment. You will play a key role in ensuring orders move smoothly, customers are supported, and internal processes stay on track.

Customer Service/Logistics Coordinator (Approx. 50%):

Learn and support the Order Operations team across the full order lifecycle.
Coordinate outbound logistics and shipping activities.
Provide high-quality customer service and proactive communication.
Work with 3PL providers to ensure excellence and consistency in operations.
Eventually act as primary contact for escalation of freight or shipping issues.
Support customers requiring additional attention to ensure timely resolution and satisfaction.

Administrative Support (Approx. 50%):

Track and manage inbound containers from Swiss factory, including loading and tracking updates, notifications, scheduling, communication, and container receiving coordination.
Maintain and update internal pipelines and spreadsheets.
Process and track key vendor invoices (Accounts Payable).
Oversee and assist with follow-up on past-due accounts (Accounts Receivable).
Enter and match bank transactions.
Manage expense and receipt entry, approval, and completion.
Support bill payment processing and documentation.

Who You Are

You’re someone who enjoys keeping things organized, accurate, and moving forward behind the scenes. You’re comfortable switching between customer-facing coordination and internal administrative work, and you take pride in following details all the way through. In a small, collaborative environment, you’re dependable, proactive, and at your best when supporting operations, solving problems, and helping ensure customers and teammates have what they need to succeed.

Qualifications:

Requires 3–5 years of relevant experience in operations, logistics, customer service, administrative support, or a related role.
B2B customer service experience is a must.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities and shift between operational and administrative tasks.
Working knowledge of AP/AR and general accounting processes.
Superior communication skills with vendors, freight partners, customers, and team members.
Proficient in spreadsheets and business systems (QuickBooks Online experience a plus.)
Self-directed, dependable, and proactive problem-solver.
2-3 years experience using the Google Suite platform.
Strong preference given to local candidates, with a hybrid work model being ideal (2-3 days per week in our Mountain Village office.)

Benefits

This is a full-time position offering a starting hourly wage of $32-35 per hour.
This position has the potential for advancement including eventual supervisory responsibilities.
This position qualifies for quarterly performative bonuses.
The benefit package for full-time employees offers PTO including holidays, vacation and sick pay, Health Reimbursement Arrangement (HRA), up to 3% match IRA and more.

SurfaceLiner is committed to an environment that values and supports all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law.