Location: Uganda / Zambia / Rwanda (Africa Region)
Industry: Optical / Eyewear Retail

Role Summary:

The scope of the role is primarily for regional expansion. The positions will be based in the neighboring countries we are expanding into, not in Kenya. However, the successful candidates will initially be based in Kenya for training and alignment.

Lead and scale multi-store optical retail operations across assigned African markets. Own sales growth, profitability, operational discipline, and customer experience, while managing large retail teams and ensuring consistent execution of SOPs, KPIs, and brand standards across 20–25 stores.

Key Responsibilities:

Drive cluster-level revenue, profitability, and sales KPIs
Own branch P&L, cost control, and productivity ratios
Lead turnaround of underperforming stores
Ensure compliance with retail SOPs, optical standards, and local regulations
Manage inventory levels, stock ageing, and distribution
Coach and lead Branch Managers and retail teams
Collaborate with marketing for local brand visibility and growth
Support new market expansion and operational rollout

Typical Background & Experience :

8 - 15 years in optical / eyewear retail, managing multiple retail locations
Strong understanding of:
Branch back-office processes
Regional head-office operations
Sales processes, merchandising, and complaint resolution
Financial metrics to manage and turn around branches
Prior experience as Area Manager / Senior Store Manager in Optical retail, eyewear
Strong knowledge of optical products (frames, lenses, coatings)
Proven expertise in store operations and people leadership
Willingness to travel extensively across the region, visiting branches regularly

Education: Any Graduate/ Any Postgraduate

Compensation (Indicative)
USD 1,500 – 1,800 net per month + House + Car provided

Company Profile :

Our client is a leading eyewear retail brand in Kenya, offering a complete eye-care and eyewear solution under one roof. The company provides a wide range of eyeglasses, sunglasses, contact lenses, and vision accessories for men and women, combining clinical eye care with contemporary fashion.

With a strong omnichannel presence, customers can purchase eyewear both in-store and online, supported by secure delivery and convenient payment options. The brand curates stylish, high-quality frames across multiple designsincluding classic, modern, and trend-led collections—addressing evolving lifestyle needs such as increased screen usage and blue-light protection.

Senior Cluster Manager – Optical Retail- East Africa