Medical Records Specialist, Medellín
On-site – Full-Time

We are a growing healthcare organization focused on delivering high-quality, patient-centered care through efficient and compliant clinical operations. Our teams support multiple medical specialties and rely on accurate, well-organized medical records to ensure continuity of care, timely authorizations, and audit readiness. As we continue to scale, we’re looking for detail-oriented professionals who take ownership of documentation integrity and thrive in regulated, on-site environments.

We are currently seeking a Medical Records Specialist to manage, organize, and maintain protected health information across electronic medical record systems. If you are highly organized, detail-driven, and comfortable working closely with clinical and administrative teams — this is an opportunity to play a critical role in healthcare operations.

Position Summary

As a Medical Records Specialist, you will play a key role in supporting clinical care and operational workflows by ensuring medical records are accurate, complete, and compliant. Your primary mission is to maintain chart integrity by organizing documentation, resolving deficiencies, and ensuring providers and care teams have timely access to the information they need for patient care, authorizations, audits, and coordination.

What You’ll Do

Medical Records Management

Organize, update, and maintain patient medical records within EHR/EMR systems and approved document storage platforms.
Scan, upload, label, and index incoming documents such as referrals, imaging, labs, prior records, and consents.
Verify record accuracy by ensuring all documents are linked to the correct patient chart and filed under the proper category.
Maintain confidentiality and security of protected health information in compliance with HIPAA and internal policies.
Process medical records requests from patients, providers, attorneys, and third parties, ensuring proper authorization and documentation.

Chart Support & Documentation Integrity

Prepare charts for upcoming visits and procedures by confirming all required documentation is present and complete.
Track and resolve chart deficiencies including missing signatures, incomplete forms, and missing consents in coordination with clinical staff.
Assist with chart audits to ensure completeness, standardization, and audit readiness.
Retrieve historical documentation to support clinical decision-making, authorizations, and continuity of care.

Coordination & Administrative Support

Collaborate with front desk, clinical staff, referral coordinators, and billing teams to streamline documentation workflows.
Maintain organized archiving processes for inactive records according to retention guidelines.
Assist with record reconciliation when duplicate charts or documentation discrepancies are identified.
Support internal quality initiatives and process improvement efforts related to medical records operations.

Patient Communication (as applicable)

Respond to patient inquiries regarding records requests in a professional and timely manner.
Provide clear guidance on record access procedures and authorization requirements, without clinical interpretation.

What You’ll Bring to the Team

2+ years of experience in medical records, health information, or clinical documentation support (multi-specialty, pain, vein, cardiology) .
Strong attention to detail with consistent accuracy in document handling and patient identifiers
High organizational skills and ability to manage multiple priorities in a deadline-driven environment
Knowledge of medical terminology and common clinical documentation types
Experience working with EHR/EMR systems (eClinicalWorks or similar strongly preferred)
Understanding of HIPAA, privacy standards, and release of information workflows
Professional communication skills and comfort working cross-functionally
Proficiency with Microsoft Office tools and basic document management processes

What We Offer

On-site, full-time position with stable working hours in Medellín
Competitive compensation based on experience and role scope
Collaborative, compliance-driven healthcare environment
The opportunity to work closely with clinical and administrative teams in a multi-specialty setting
Real impact in supporting patient care, documentation accuracy, and audit readiness
Career development potential within medical records, health information management, and medical policy operations